Cindy Zhang
Somerset,NJ
Summary
Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Prime Dental Care
02.2023 - 05.2023
- Administrative Support: Assisting with various administrative tasks, such as scheduling appointments, managing patient records, handling phone calls and emails, and maintaining office supplies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Billing: Handling billing processes, coordinating insurance claims, and ensuring accurate financial transactions.
- Patient Relations: Welcoming and assisting patients, addressing their inquiries, and ensuring a positive and comfortable experience throughout their visit.
- Staff Coordination: Collaborating with the office team, organizing schedules, and facilitating effective communication among staff members.
- Data Entry and Reporting: Recording and maintaining data related to patient visits, treatments, and other office activities, as well as generating reports as needed.
Administrative Assistant/Optometrist Technician
Franklin Family Eyecare
08.2020 - 02.2023
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Agent Administrative/Support Assistant
Allstate Insurance
12.2019 - 03.2020
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Arts - Digital Communication, Information, And Media
Rutgers University–New Brunswick
New Brunswick, NJ05.2023
Bachelor of Arts - Criminal Justice
Rutgers University–New Brunswick
New Brunswick, NJ05.2023
Skills
- Communication
- Time Management
- Administrative
- Google & MS Suite
- Calendar Management
Certification
Basic Life Support (BLS)
Languages
Chinese (Mandarin)
Limited Working
Timeline
Assistant Office Manager
Prime Dental Care
02.2023 - 05.2023
Administrative Assistant/Optometrist Technician
Franklin Family Eyecare
08.2020 - 02.2023
Agent Administrative/Support Assistant
Allstate Insurance
12.2019 - 03.2020
Bachelor of Arts - Digital Communication, Information, And Media
Rutgers University–New Brunswick
Bachelor of Arts - Criminal Justice
Rutgers University–New Brunswick
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