Cindy Zheng
Denver,Colorado
Summary
Forward-thinking computer science team member with solid technical and requirements gathering skills. Evaluating risks, troubleshooting issues and conducting product tests. Good verbal and written communication, project planning, and organizational skills.
Overview
3
3
years of professional experience
Work History
TRIO Programs Student Support Assistant
University of Colorado Denver
Denver, CO
12.2024 - 08.2025
- Assisted first-generation and low-income students with academic planning and access to essential resources.
- Guided students in navigating financial aid, selecting courses, and utilizing university services.
- Partnered with advisors to enhance student engagement and retention strategies.
Financial Aid Office Call Center Assistant
University of Colorado Denver
Denver, CO
12.2022 - 12.2023
- Facilitated resolution of financial aid inquiries, enhancing student satisfaction and response efficiency.
- Handled high call volumes while ensuring accurate information delivery.
- Guided students in troubleshooting account and application issues for effective problem resolution.
Education
Bachelor of Arts - Computer Science
University of Colorado Denver
Denver, Colorado05-2027
Skills
- Python
- C
- Student Engagement
- JavaScript
- Machine learning
- Data Analysis
- Excel
- Program Coordination
Projects
- Machine Learning Digit Recognition, Built a model in Python to recognize handwritten digits., Improved accuracy through data preprocessing and evaluation.
- Movie Recommendation System, Developed a recommendation system using similarity metrics., Strengthened understanding of data processing and algorithms.
- AI Chatbot, Created a chatbot using Python, Implemented text processing and response generation.
Coursework
- Data Structures & Algorithms
- Database Systems
- Discrete Structures
- Programming in Python & C++
- Object-Oriented Programming
Timeline
TRIO Programs Student Support Assistant
University of Colorado Denver
12.2024 - 08.2025
Financial Aid Office Call Center Assistant
University of Colorado Denver
12.2022 - 12.2023
Bachelor of Arts - Computer Science
University of Colorado Denver