Cindy Hendrickson
Oak Grove,KY
Summary
Patient-oriented Nurse with 23 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Cardiac specialty.
Overview
12
12
years of professional experience
Work History
Cardiac Registered Nurse
Tennova Cardiology
04.2023 - Current
- Enhanced office efficiency by managing patient appointments, maintaining accurate records, and ensuring timely communication between patients and healthcare providers.
- Reduced patient wait times by streamlining triage processes and efficiently prioritizing cases based on severity and urgency.
- Promoted patient education with one-on-one consultations, providing guidance on treatment options and preventive measures.
- Facilitated continuity of care by communicating effectively with primary care physicians, specialists, and other healthcare providers regarding patient progress and needs.
- Developed strong rapport with patients by addressing their concerns thoroughly and providing prompt assistance when needed.
- Performed regular quality checks on medical equipment to ensure optimal functionality during daily use while minimizing malfunctions during critical moments of patient care.
- Utilized electronic health record systems proficiently to input patient data efficiently while minimizing errors and protecting sensitive information.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Home Infusion Registered Nurse
NR Inc.
10.2022 - 04.2023
- Improved patient outcomes by providing comprehensive home infusion therapy assessments and treatments.
- Enhanced patient safety by following strict medication administration protocols and monitoring for potential side effects.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal treatment results.
- Educated patients and families on infusion therapies, equipment usage, and self-care techniques for better treatment adherence.
- Maintained accurate patient records by documenting all aspects of home infusion nursing care, including assessments, interventions, and evaluations.
- Reduced hospital readmissions through early identification of complications and appropriate intervention strategies in the home setting.
- Increased patient satisfaction by delivering high-quality nursing care tailored to their unique needs and preferences.
- Ensured timely delivery of home infusion medications and supplies through close coordination with pharmacy staff.
- Conducted thorough patient assessments prior to initiating infusion therapy, identifying any contraindications or potential risks associated with the prescribed treatment plan.
- Developed strong rapport with patients and families, fostering a trusting environment conducive to successful home-based care.
- Promoted infection control practices in the home setting through proper equipment handling techniques and hand hygiene education for both staff members and caregivers.
- Performed venous access device care and maintenance for patients, ensuring proper function and minimizing risk of infection.
- Adapted nursing interventions to meet the changing needs of patients throughout the course of their home infusion therapy treatment plans.
- Performed infusion and patient assessments and monitored patient response to fulfill emergency needs and provide psychosocial support.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Charge Nurse
Vidant Medical Center
01.2012 - 10.2019
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Conducted performance evaluations for nursing staff, identifying areas for improvement and providing constructive feedback.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Supervised and managed daily scheduling, tasking, and administration.
- Reduced hospital readmission rates for cardiac patients through comprehensive discharge planning and patient education.
- Provided expert clinical support during complex cardiac procedures such as angioplasty, bypass surgery, and heart transplants.
- Delivered high-quality pre-and post-operative care to patients undergoing a variety of cardiovascular interventions.
- Mentored new nursing staff in best practices for cardiac care, contributing to excellent teamwork and improved unit performance overall.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
Education
Associate of Science - Nursing
Coastal Carolina Community College
Jacksonville05.2001
Skills
- Quality Improvement
- Electrocardiogram Interpretation
- Professional Development
- Advanced Cardiac Life Support
- Conflict Resolution
- Team Collaboration
- Patient Advocacy
- Vascular Access
- Cardiac Monitoring
- Student Precepting
- Nonviolent Crisis Intervention
Timeline
Cardiac Registered Nurse
Tennova Cardiology
04.2023 - Current
Home Infusion Registered Nurse
NR Inc.
10.2022 - 04.2023
Charge Nurse
Vidant Medical Center
01.2012 - 10.2019
Associate of Science - Nursing
Coastal Carolina Community College
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