Cindy Patterson
Summary
Highly skilled in SBA Portfolio Operations with expertise in managing daily processes including 1502 Reporting, boarding new loans, ACH, posting payments and draws, rate changes and payoffs. Passionate about helping our borrowers with their needs and creating a satisfying experience. Offers great time management and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
SBA Loan Support Specialist
UMPQUA BANK
02.2022 - Current
- Manage all aspects of 1502 Reporting to the SBA through FTA Portal / 1502 Gateway
- Work closely with the FTA/SBA to insure loans reconcile
- Report remaining PPP loans to the SBA through FTA Portal / 1502 Gateway
- Address the Report Summary and Unreported Loans in the FTA Portal / 1502 Gateway
- Report USDA Loan participations to investors
- Work closely with accounting to ensure SBA related GLs/DDAs are balanced
- Process and post loan payments and draw requests
- Served as a mentor for junior staff members, sharing best practices and knowledge of 1502 reporting
- Audit Loan Bookings and payment postings
- Review payoff quotes
SBA Servicing Administrator
MISSION BANK
05.2021 - 02.2022
- Manage all aspects of 1502 Reporting to the SBA
- Reporting PPP loans to FTA through the FTA Portal / 1502 Gateway
- Assist Relationship Managers with PPP loans
- Work with GLS to sell loans on the secondary market
- Create and maintain ticklers for SBA Portfolios
- Monitor SBA Portfolio for annual loan reviews
- Work with Relationship Managers to ensure borrower's needs and requests are addressed
- Work with Note Department to ensure of proper loan boarding, loan sales and payment postings
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
SBA Portfolio Assistant ll / SBA Portfolio Team leader
SEACOAST COMMERCE BANK/ENTERPRISE BANK & TRUST
04.2014 - 05.2021
- Supervise Portfolio Operations Group
- Establish Procedures and train associates in operations
- Monitor workflow to ensure time sensitive work is complete, accurate and on time
- All aspects of 1502 Reporting
- Address SBA Exception, Unreported Loan and Discrepancy Reports
- CARES Act Payment requests to Colson
- Daily Operations: Loan Boarding, posting payments, disbursing construction loans, disburse and post interest reserves, setting up and maintaining loans on ACH, generating billing statements, processing payoffs from request to posting of payoff, processing change in terms
- Customer Service: Taking calls throughout the day and addressing emails.
Operations Specialist
US BANK
01.2009 - 04.2014
- Month End 1502 Report
- Address exception, unreported and discrepancy reports from the SBA
- Process invoices for inspections as related to construction loans
- Ensure hazard insurance on construction projects is current and sufficient.
Education
Associates General Education -
Grossmont College
El Cajon, CA04.1982
Skills
- Experience with E-Tran and the 1502 Gateway
- Loan Manager, ACBS and IBS banking systems
- Virtual Files
- Familiar with DDAs and GLs and moving funds
- Proficient in Word and Excel
- Able to multi-task and effectively prioritize
- Problem Solver
- Continuous learning mindset
- Strong analytical skills
- Teamwork and Collaboration
References
References available upon request
Timeline
SBA Loan Support Specialist
UMPQUA BANK
02.2022 - Current
SBA Servicing Administrator
MISSION BANK
05.2021 - 02.2022
SBA Portfolio Assistant ll / SBA Portfolio Team leader
SEACOAST COMMERCE BANK/ENTERPRISE BANK & TRUST
04.2014 - 05.2021
Operations Specialist
US BANK
01.2009 - 04.2014
Associates General Education -
Grossmont College
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