Hailey DeWolfe
Edmonds,WA
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Responsive team leader with strong Retail/ Banking background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote company success. Well-organized and proactive professional with good communication skills and a positive attitude. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SBA Loan Specialist
Banner Bank
Bothell , WA
02.2022 - 06.2023
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Performed daily maintenance of loan applicant database.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Managed pipeline for originated loans through closing and complete required management reports.
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
Loan Servicing Admin Assistant
1st Security Bank of Washington
Mountlake Terrace, WA
08.2020 - 02.2022
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Set up debt payment plans based on client credit, income and assets.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Identified valuable solutions for customers with credit problems.
- Processed payoffs, releases and curtailments for Consumer, Auto,Mortgage, (Fannie Mae & Freddie Mac) & Delinquent( Chargeoff) loans.
- Monitored loans to verify adequate and current insurance coverage.
- Audited files regularly to detect and correct paperwork and processing errors.
Keyholder/Sales Associate
Seattle Seahawks
Seattle, WA
04.2015 - 10.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures and customer services.
Member Consultant
BECU
Seattle, WA
02.2020 - 08.2020
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Opened new checking, savings and lines of credit for customer accounts.
- Identified transaction errors when debits and credits did not balance.
Gameday Staff
First & Goal Seattle Seahawks
Seattle, WA
08.2014 - 08.2017
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Maintained positive working relationship with fellow staff and management.
- Determined authenticity and applicability of presented tickets.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Cast Member
The Walt Disney Company
Tukwila, WA
10.2014 - 10.2015
- Interacted with guests to entertain and create fun atmosphere.
- Organized, stocked and replenished merchandise following set standards.
- Collected payment to process ticket sales using cash register.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Auburn Riverside High School
Auburn, WA06.2013
Some College (No Degree) -
Green River Community College
Auburn, WASkills
- Telephone and Email Etiquette
- Reliable
- Team Player
- Friendly
- Relationship Building and Management
- Customer Service-Focused
- Effective Communication
- 6 years experience of Microsoft Outlook, Word, Excel, and Powerpoint
- Loan Processing
- Documentation Review
Languages
American Sign Language
Professional
Spanish
Limited
Affiliations
- On my off times I love to root for my Seattle Mariners and building relationships with fans/ players!
Certification
- Notary
References
References available upon request.
Timeline
SBA Loan Specialist
Banner Bank
02.2022 - 06.2023
Loan Servicing Admin Assistant
1st Security Bank of Washington
08.2020 - 02.2022
Member Consultant
BECU
02.2020 - 08.2020
Keyholder/Sales Associate
Seattle Seahawks
04.2015 - 10.2020
Cast Member
The Walt Disney Company
10.2014 - 10.2015
Gameday Staff
First & Goal Seattle Seahawks
08.2014 - 08.2017
High School Diploma -
Auburn Riverside High School
Some College (No Degree) -
Green River Community College
- Notary
Similar Profiles
Michael HasenfangMichael Hasenfang
Bank Teller at Banner BankBank Teller at Banner Bank
Joseph BorelliJoseph Borelli
Client Relationship Consultant at Banner BankClient Relationship Consultant at Banner Bank
KENNETH WAINESKENNETH WAINES
Client Relationship Consultant II at Banner BankClient Relationship Consultant II at Banner Bank