KENNETH WAINES
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Helpful Client Service Consultant with 8 years of experience. Adept at strategic planning and account management with a fantastic memory for details and customer service skills. Knowledgeable about modern accounting software and salesmanship.
Overview
9
9
years of professional experience
Work History
Client Relationship Consultant II
Banner Bank
05.2023 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Client Relationship Consultant III
US Bank NA
03.2019 - 02.2023
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Includes all of Client Relationship Consultant II, and Universal Banker & Teller Responsibilities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Client Relationship Consultant II
US Bank NA
03.2017 - 03.2019
- Includes all of Universal Banker & Teller Responsibilities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services
Universal Banker
US Bank NA
03.2016 - 03.2018
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Educated customers on features and benefits of banking products and services.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Teller
US Bank NA
03.2015 - 03.2016
- Received loan and utility payments, sending funds to correct destinations.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
Education
Bachelor of Science - Kinesiology
San Diego State University
San Diego, CA05.2015
Associate of Science - Kinesiology
San Jacinto College District
Pasadena, TX07.2010
High School Diploma -
J. Frank Dobie High School
Houston, TX05.2007
Skills
- Staff Development
- Staff Management
- Positive Reinforcement Methods
- Coordinate Events
- Team Bonding
- Staff Training
Timeline
Client Relationship Consultant II
Banner Bank
05.2023 - Current
Client Relationship Consultant III
US Bank NA
03.2019 - 02.2023
Client Relationship Consultant II
US Bank NA
03.2017 - 03.2019
Universal Banker
US Bank NA
03.2016 - 03.2018
Teller
US Bank NA
03.2015 - 03.2016
Bachelor of Science - Kinesiology
San Diego State University
Associate of Science - Kinesiology
San Jacinto College District
High School Diploma -
J. Frank Dobie High School
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