Cindy M Pollard
Nineveh,IN
Summary
To find a position in an office environment where my skill set can be utilized to the best of my abilities that also has room for growth. I have a varied and strong skill set that can be used in many different settings. I am a very detail oriented and work well in any environment.
Skilled Dispatcher with [Number five years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in emergency policies, service requirements and company practices.
Overview
28
28
years of professional experience
Work History
Customer Service Supervisor
Earl Gray and Sons Inc.
Franklin , IN
10.2016 - Current
- Managed 10-line phone system to ensure efficient call handling.
- Monitored dispatch board and adjusted call priorities based on caller needs.
- Maintained detailed records of calls in physical and electronic databases.
- Handled customer service inquiries across sales and service departments.
- Provided exceptional service to customers during face-to-face and phone interactions.
- Resolved escalated customer disputes promptly while preserving relationships.
- Assisted in developing training materials for new hires and existing staff.
- Supervised and trained customer service personnel to enhance team performance.
Office Manager
Church Brothers Collision
Indianapolis, IN
02.2009 - 07.2016
- Scheduling, customer service, all data entry, insurance contact, working with adjusters, accounting task, including AR/AP.
- Checkbook reconciliation, overseeing staff.
- Many other tasks that vary on a day to day basis.
Office Manager
Barthuly Irrigation
Zionsville, IN
01.2004 - 01.2009
- Scheduling, routing service techs, customer service, payment applications, AR/AP, handling all month end financial duties.
- Filing and maintaining office.
Office Manager
Wellever Chevrolet
Lebanon, IN
05.1997 - 01.2004
- Customer service, new and used car inventory, processing monthly financials for different departments, filing, cash management and many varied daily task.
Education
Lebanon High School
Skills
Multitasker
Excellent customer service skills
Mapping and scheduling
Ability to prioritize
Versed in all Microsoft applications
Ascente and Traverse software
Work independently or within a team
References
Timeline
Customer Service Supervisor
Earl Gray and Sons Inc.
10.2016 - Current
Office Manager
Church Brothers Collision
02.2009 - 07.2016
Office Manager
Barthuly Irrigation
01.2004 - 01.2009
Office Manager
Wellever Chevrolet
05.1997 - 01.2004
Lebanon High School