Sanquarius Spurgeon
Greenville,SC
Summary
Customer Service Representative with over 5 years of experience in telephone customer service, including sales, collections, tech support, and customer care. Familiar with major software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Burlington Coat Factory Department Store
Greenville, South Carolina
10.2023 - Current
- Trained new staff on company policies and customer service best practices.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Monitored store performance metrics to identify areas for improvement.
- Implemented training programs to enhance team skills and knowledge.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Monitored phone calls to promote better service and provide feedback.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
Auto-Lock-Out
Greenville, SC
12.2021 - Current
- Take inbound calls from customers inquiring about roadside assistance
- Take payments from callers and assist with any concerns
- Outbound calls on accounts that needed attention and give out daily quotes
Alorica
Simpsonville, SC
02.2020 - 12.2021
- Assisting Customers with their technical issues regarding their Home Appliance products
- Setting up service for issues not able to be resolved via the telephone
- Providing outstanding customer service to internal as well as external customers
- Providing customers with troubleshooting steps
- Contacting service centers on the customers behalf
Walmart Supercenter
Powdersville, SC
04.2018 - 02.2020
- Responsible for assisting patrons at the customer service desk within a grocery store
- Initiates returns, resolves customer issues or escalates complaints to management as appropriate
- Responsible for selling novelty or non-perishable items
- Worked under the close direction of senior personnel in the functional
Skills
- Communication
- Ability to work under pressure
- Multitasker
- Self-Motivation
- Time management
- Conflict Resolution
- Team leadership
- Problem Solving
- Excel
Timeline
Customer Service Supervisor
Burlington Coat Factory Department Store
10.2023 - Current
Auto-Lock-Out
12.2021 - Current
Alorica
02.2020 - 12.2021
Walmart Supercenter
04.2018 - 02.2020