Cindy Melisa Lopez
Alamo,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Senture
McAllen, Texas
10.2022 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Repacker
Staff Force Personnel Services
McAllen, TX
05.2021 - 10.2022
- Identified defective merchandise or incorrect shipments and reported them accordingly.
- Organized products in an orderly manner to facilitate efficient repacking operations.
- Maintained a safe working environment by adhering to safety procedures and guidelines.
- Kept work areas clean at all times by disposing waste materials appropriately.
- Assembled boxes, cartons or crates for repacked items using appropriate packaging materials.
- Repaired damaged containers or packaging material when necessary.
- Followed standard operating procedures while performing assigned tasks.
Team Member
Churches Chicken
Donna, Texas
11.2021 - 01.2022
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to maximize productivity and efficiency.
Cashier
Burlington Coat Factory Department Store
McAllen, Texas
10.2021 - 12.2021
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
Repack Associate
Staff Force Personnel Services
McAllen, Texas
01.2016 - 04.2017
- Manually lifted boxes weighing up to 50 pounds onto conveyor belts or pallets.
- Complied with company policies regarding the handling of hazardous materials.
- Assisted customers with inquiries related to product availability or pricing.
Education
High School Diploma -
3D Academy
Donna, TX06-2015
Some College (No Degree) - Medical Assisting
Southern Career Institute
Pharr, TXSkills
- Customer services representative
- Cashier
- Repacked
- Inbound and Outbound Calling
- Quality Control
- Customer Service
- Research
- Documentation
- Store maintenance
- Active Listening
- Microsoft Outlook
Timeline
Customer Service Representative
Senture
10.2022 - Current
Team Member
Churches Chicken
11.2021 - 01.2022
Cashier
Burlington Coat Factory Department Store
10.2021 - 12.2021
Repacker
Staff Force Personnel Services
05.2021 - 10.2022
Repack Associate
Staff Force Personnel Services
01.2016 - 04.2017
High School Diploma -
3D Academy
Some College (No Degree) - Medical Assisting
Southern Career Institute