CindyMilagros Deleon
Saint Augustine
Summary
Personable and positive individual with exceptional interpersonal skills and natural ability to lead and motivate teams. Demonstrates deep understanding of customer service principles and proficiency in conflict resolution and team management, ensuring efficient and effective operations. Committed to driving customer satisfaction and team performance to achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Home Depot
04.2018 - 03.2024
- Directed and supervised team of 25 employees in daily operations.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
High School Diploma -
Saint Augustine High School
Saint Augustine, FL06-1995
Skills
- Customer service
- Support services
- Empathy and patience
- Process improvement
- Relationship building
- Sales support
Timeline
Customer Service Supervisor
Home Depot
04.2018 - 03.2024
High School Diploma -
Saint Augustine High School
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