Cynthia Whelan
Lake Elmo,MN
Summary
Compassionate Care Coordinator with background in care coordination, case management, and advocating for clients with mental and physical health disabilities. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for communication between patients, healthcare providers, and problem-solving abilities for addressing any issues or barriers to care. Seeking a position as a Care Coordinator, Case Manager, or Social Worker
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Care Coordinator
Ucare
Minneapolis, Minnesota
04.2022 - Current
- Complete Health Assessments and coordinate care plans for clients with diverse health needs.
- Collaborate with healthcare professionals to ensure effective patient communication.
- Manage scheduling and appointments for multiple healthcare services.
- Assist with navigating insurance and benefit options.
- Facilitate referrals to specialists and community resources as needed.
- Educate clients on available resources and services within their communities.
- Support clients during hospital admissions and discharges.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
Care Coordinator
Guild
St. Paul, MN
01.2017 - 04.2022
- Collaborated with interdisciplinary teams to deliver optimal services for Medica and Ucare members.
Assisted members in addressing physical and mental health needs effectively.
Completed Health Risk Assessments and Support Plans to identify member requirements.
Provided tailored resources and referrals based on identified needs from HRAs. - Maintained accurate patient records and documentation in compliance with regulations.
ACT Team Case Manager
Guild
St. Paul, MN
01.2002 - 12.2017
- I attended court hearings for those on commitments, Social Security reviews, and primary care, psychiatry, and dental appointments with clients.
- I coached clients on medication management and adherence and worked alongside the psychiatrist on the team to best serve clients' mental health needs.
- Facilitated a Wellness Group and Recovery Group for those with chemical abuse issues.
- I was also a Targeted Case Manager at Guild Incorporated prior to becoming an ACT team case manager.
Education
Bachelor of Science - Social Work
Bemidji State University
Bemidji, MN01-1994
Certification
Certified Psychiatric Rehabilitation Practitioner (# 154365)
Licensed Social Worker (# 11399)