Rowena Ignacio
292 Whiting St,MA
Summary
Dynamic Care Coordinator with a proven track record at Point32health, excelling in case management non clinical and patient advocacy. Expertly developed tailored care plans and enhanced service delivery through effective interdepartmental collaboration. Committed to improving health outcomes while ensuring HIPAA compliance and fostering clear communication with members and healthcare teams.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Point32health
08.2022 - 10.2025
- Facilitated member's care coordination among multidisciplinary teams to improve health outcomes.
- Developed and maintained comprehensive member's care plans tailored to individual needs.
- Collaborated with healthcare providers to streamline communication and enhance service delivery.
- Collaborated with Nurse Care Managers to maintain daily care with members.
- Outreaching to members educating available resources for Care Management program offered through health plan and benefits.
Member Service Representative
Point32health
02.2016 - 10.2023
- Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
- Educated members on health plan benefits, enhancing understanding and usage of available services.
- Collaborated with cross-functional teams to streamline processes, improving overall service delivery efficiency.
- Trained new representatives on systems and best practices, fostering a knowledgeable team environment.
Education
High School Diploma -
Hawaii Business College
Honolulu, HI05-2000
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Interdepartmental collaboration
- Time management
- Clear communication
- Multitasking and organization
- HIPAA compliance
- Active listening
- Verbal and written communication
- Data entry
- Community outreach
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Care Coordinator
Point32health
08.2022 - 10.2025
Member Service Representative
Point32health
02.2016 - 10.2023
High School Diploma -
Hawaii Business College