Cinnamon Johns

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Provide legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Research to accurately prepare weight and balance, efficiently board passengers on aircraft, effectively communicate and coordinate with Ramp, Operations, Provisioning and Customer Service to ensure timely departure of the flight.
• Inform passengers of FAA requirements during pre-boarding announcements and regulate number of bags passengers carry onboard. Make note of passenger special needs.
• Works in airport operation office, gate area, jetways and air freight facilities. Opens and closes the stations, advising Dispatch of same
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Arranges for fueling of aircraft as required
• Closes out flights
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
• Provides friendly service to all co-workers and Customers.
• Ability to handle multiple task