Rouss De Jesus
Belvidere,Illinois
Summary
Gain employment with a company that allows me to develop and enhance skills learned both professionally and academically Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
American Airlines (Envoy)
Chicago
04.2022 - 07.2023
- Look over one of the 5 Operation Towers for American Airlines in Chicago O'Hare international Airport
- Over looked 12 AA Operation Agents
- Was in charge of overseeing all incoming as well as outgoing flights
- Monitored the air control traffic such as in air and on ground
- Communicated with pilots as well as to assure the accurate arrival time as well as departure time
- Once informed of the ETA/Departure time of the Aircrafts I'd inform all operation personnel as well as all ground service personnel (Ramp)
- Was in control of informing Operation staff of any diversions, emergency landings, cancellations and delays
Ramp Operations Supervisor
United Airlines
Chicago, IL
03.2021 - 04.2022
- Look over 65+ employees
- Overlooked ramp employees safety, work ethics, the proper handing of all luggages and airline equipment
- Assure all flights arrived and deposited on time
- Worked hand in hand with Airport Operations (Towers) as well as pilots, flight attendants and all ramp personnel
- Was in charge of final training for all ramp agents that were in charge of driving the trollies that bring and move the Aircrafts to and from the gates
Customer Service/Gate Agent
American Airlines
Chicago, IL
10.2011 - 05.2018
- Was trained as ATO/Gate Agent
- Assist passengers with the checking in process, such as check-in, printing boarding passes, check in their luggages and direct them to their designated departing gate
- Assist passengers with any ticket issues, delays and cancellations
- Reissue passengers boarding passes, assigned seats, resolved all issues that pertained to ticket, baggage or claims as well reissuing passengers ticket when their flight was either missed, delayed or cancelled
- Welcomed all incoming and outgoing passengers from the gates
Education
Criminal Justice/Minor In Paralegal -
Northwestern College
Chicago, IL06.2011
General Diploma -
Freedom High School
Bethlehem, PA06.2008
Skills
Bilingual Spanish/English (Fluent)
Excellent attention to detail
Experienced with Microsoft Office, and other relevant programs
Proven track record of on-time fulfillment of tasks and responsibilities
Strong customer service experience
Skilled in prioritizing duties within allotted time
Activities
- Volunteer in Church Activities (International Missions) Help humanity in poor countries such as Haiti and the Dominican Republic
- Volunteer at Community Service Tutor for after school children’s program at Mission of the Valley Church
Certification
- Certified Information Systems Security Professional (CISSP)
- OSHA Certified
- CPR/AED Certification
- First Aid Certifications
Timeline
Supervisor of Operations
American Airlines (Envoy)
04.2022 - 07.2023
Ramp Operations Supervisor
United Airlines
03.2021 - 04.2022
Customer Service/Gate Agent
American Airlines
10.2011 - 05.2018
Criminal Justice/Minor In Paralegal -
Northwestern College
General Diploma -
Freedom High School