Daisy Guzman Romero

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

~ Started of as a cashier moved up to Customer Service Associate within a few months. Customer Service responsibilities were,

* Phone Sales

* Deliveries & customer pick up orders

* Creating Online Orders

* Returns on merchandise with in store product and online

* Will Calls for customers orders

* Answering phone calls for all different departments in the store

~ Current position now is Appliance Sales Specialist, department duties are,

* Learning about each appliance

* Selling appliances to customer

* Down Stocking product

* Cleaning assigned aisles and Appliances

* Fixing customer issues with appliance deliveries, Contacting different manufacturers to fix issues.

- Cashier

- Stocking different clothing departments

- Customer Service

- Cleaning different departments

- Cashier

- Cleaning the lobby and restrooms

- Customer Service