Cinnamon Thomas
IRVINGTON,NJ
Summary
Results-driven Property Manager with a strong background in operational enhancements and employee development to enhance resident experiences. Skilled in managing administrative functions, maintaining accurate rental records, and ensuring compliance with contractual agreements to minimize financial risk. Effective communicator dedicated to building trusting relationships with residents and improving their overall quality of life.
Overview
17
17
years of professional experience
Work History
Space Analyst & Building Manager
Human Resources Administration
New York, NY
11.2023 - Current
- Plan, coordinate, and supervise space planning and allocation programs; design space layouts and allocate space to meet agency needs.
- Study and evaluate space utilization and needs of City or agency operations; review requests for new or additional space.
- Compile and analyze data on space usage, operations, and growth factors; prepare reports and recommendations
- Conducted inspections and surveys of facilities to identify opportunities for space rearrangement and operational improvements.
- Revised PMRs in collaboration with architects to optimize floor plans.
- Perform studies of existing space to identify opportunities for rearrangement, improved workflow, and cost-effective use.
- Reviewed city-owned and leased real property holdings to assess alignment with current program needs.
Housing Assistant & Property Manager
New York City Housing Authority
New York, NY
04.2015 - Current
- Oversaw legal and administrative actions against residents, updated weekly reports, and distributed rent demand notices and dispossessing notices for non-payment cases to clarify tenant responsibilities and minimize legal actions.
- Cooperated with the NYCHA Law Department by attending housing court, termination, and eviction hearings and inputting all actions into the administrative system to maintain updated resident records.
- Executed back-end administrative requirements including assisting residents with annual recertification processes to ensure housing is approved for the upcoming year and processing annual review and interims.
- Committed to enhancing resident quality of life by assisting tenants with personal matters and providing empathetic support, fostering trust and comfort during interactions at the property.
- Employed training and personal judgment during impromptu apartment visits to determine the need for adult protective or child social services based on current state of living and access to appropriate care.
- Collaborated with NYCHA Lockbox Unit on check posting, flagged accounts, and rejected payments, ensuring accurate processing of redistributions and account corrections for financial clarity.
- Supported cross-functional teams by assisting colleagues with additional projects and basic job functions to drive cohesion and productivity.
Tour Guide
Grey Line Tours NYC
New York, New York
03.2014 - 10.2015
- Guided Grey Line Tours NYC guests along Manhattan sightseeing routes.
- Provided live narration on landmarks, neighborhoods, and local history.
- Welcomed travelers upon arrival, addressing questions to enhance their experience before boarding.
- Greeted travelers and provided information to facilitate a smooth boarding process.
- Assisted passengers with check-in, seating, and departure instructions.
- Monitored tour schedules and coordinated route adjustments with dispatch to ensure timely departures.
- Enforced safety guidelines and supported orderly guest movement.
- Resolved guest concerns with calm, professional communication.
Life & Health Insurance Agent
New York Life Insurance
New York, New York
01.2010 - 04.2011
- Advised New York Life clients on health coverage options and policy features.
- Assessed clients' needs to recommend suitable health insurance solutions.
- Delivered tailored New York Life plans through face-to-face and phone consultations, addressing client-specific needs.
- Developed expertise in multiple roles within insurance sector.
Education
Bachelor of Science (BS) - Management, Marketing
Binghamton University (SUNY)
Binghamton, NY05-2012
Associate of Science (AS) - Business Management
Kingsborough Community College
Brooklyn09-2007
Skills
- Space optimization
- Space utilization
- Data analysis
- Document management
- Contract management
- Project coordination
- Building assessments
- Maintenance coordination
- MS Office proficiency
- Critical thinking
- Attention to detail
Personal Information
Title: PROPERTY MANAGER
Accomplishments
- Headed training and development of incoming Housing Assistants, providing consistent coaching on best practices and standard procedures to drive alignment between team performance and company objectives.
- Championed the ability to handle escalated resident and client scenarios, deploying adept conflict resolution and mediation tactics to resolve disruptive or unfavorable situations and cultivate a cohesive environment that allowed all parties to work together toward a common goal.
- Established a record of maintaining seamless and ideal property operations, quickly addressing complaints, confirming completion of repairs, recording household changes, and prioritizing resident comfortability.
AREAS OF EXPERTISE
- Property Management
- Administrative Organization
- Team Leadership
- Continuous Improvement
- Interpersonal Communication
- Database Management
- Training & Development
- Operations Management
- Financial Bookkeeping
Timeline
Space Analyst & Building Manager
Human Resources Administration
11.2023 - Current
Housing Assistant & Property Manager
New York City Housing Authority
04.2015 - Current
Tour Guide
Grey Line Tours NYC
03.2014 - 10.2015
Life & Health Insurance Agent
New York Life Insurance
01.2010 - 04.2011
Bachelor of Science (BS) - Management, Marketing
Binghamton University (SUNY)
Associate of Science (AS) - Business Management
Kingsborough Community College