Summary
Overview
Work History
Education
Skills
Timeline
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Cintha Reyna

Dallas,TX

Summary

Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Branch Manager

World Finance
Lancaster, TX
03.2019 - Current
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Evaluated financial, income and credit documentation to make loan decisions.
  • Built and strengthened client relationships to form long-lasting, profitable bonds.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Senior Loan Specialist

One Main Finanical
Dallas, TX
02.2023 - 07.2023
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Upsold products to policyholders and potential new clients.

Education

High School Diploma -

L.G Pinkston
05-2017

Skills

  • Debt and Credit Management
  • Collections Proficiency
  • Customer Service-Focused
  • Relationship Building and Management
  • Bilingual in Spanish
  • Cash Handling
  • Financial Services
  • Sales Expertise
  • Financial Advising
  • Team Player
  • Multi-Task Management
  • Positive and Professional

Timeline

Senior Loan Specialist

One Main Finanical
02.2023 - 07.2023

Branch Manager

World Finance
03.2019 - Current

High School Diploma -

L.G Pinkston

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Cintha Reyna