CINTHIA COVARRUBIAS
Gainesville,GA
Summary
Motivated individual with a decade of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Well versed in technology and computers. Strong communication and interpersonal skills for providing superior service.
Overview
10
10
years of professional experience
Work History
Permit Specialist
Hall County Government
02.2024 - Current
- Reduced permit approval times by collaborating with various departments to expedite reviews and inspections.
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
- Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
Customer Sales Representative/ Scheduling/Order Entry Specialist
Overdrive Logistics
04.2018 - 02.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed one of the largest accounts in the company, ensuring customer was getting top service.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Sales Representative/ Scheduling/Order Entry Specialist
GTO 2000, Inc
08.2014 - 02.2018
- Reached out to regular customers twice a day to inquire about freight opportunities
- Communicated issues with customers promptly
- Discussed new business with team members and communicated it back with customers
- Entered all incoming orders into McLeod system
- Coordinated appointments with shippers and receivers when orders required through email or scheduling systems
- Communicated any appointment issues with customers
- Prioritized order security, accuracy and on-time pickup and delivery
- E-mailed suppliers, carriers and customers with shipping updates.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders
Education
High School Diploma -
East Hall High School
Gainesville, GASkills
- Deadline-driven
- Data entry expert
- Microsoft Office proficient
- Skilled multi-tasker
- Proactive
- Bilingual (Spanish and English)
- Communication
- Team player
- Self-motivator
- Quality customer service
Additional Information
References available upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Permit Specialist
Hall County Government
02.2024 - Current
Customer Sales Representative/ Scheduling/Order Entry Specialist
Overdrive Logistics
04.2018 - 02.2024
Customer Sales Representative/ Scheduling/Order Entry Specialist
GTO 2000, Inc
08.2014 - 02.2018
High School Diploma -
East Hall High School
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