Cinthia De La Rosa Pascual
Austin,TX
Summary
Marketing graduate with experience in social media content creation, customer engagement, and cross functional collaboration. Skilled in developing digital content, analyzing performance metrics, and communicating brand value to drive engagement. Organized and detail oriented, with a background in customer service and operations, eager to contribute to marketing campaigns and brand growth.
Overview
4
4
years of professional experience
Work History
Digital Content Creator
Self Managed Brand
Austin , TX
04.2025 - Current
- Managed online community interactions to enhance brand visibility and engagement.
- Developed and executed a content strategy.
- Created short form videos optimized for platform algorithms, driving consistent engagement and conversations.
- Analyzed performance metrics to refine hooks, captions, and CTAs.
- Partnered with brands through affiliate links to promote products and influence purchasing behavior.
Dock Controller
ST Engineering (VT SAA)
Texas, Texas
09.2023 - 11.2025
- Managed and audited critical aircraft documentation, ensuring 100% compliance with company and customer requirements.
- Coordinated cross-department communication between engineering, operations, and quality teams to support timely aircraft processing.
- Served as the primary point of contact for external and internal auditors.
- Reviewed technical records and journal entries for accuracy, completeness, and regulatory adherence.
- Organized and updated forms, reports, and digital records to align with brand and corporate standards.
Customer advisor and sales agent
Concentrix
Dominican Republic, Dominican Republic
11.2021 - 11.2022
- Provide prompt resolution to customers via telephone to assist with a variety of customer inquires and issues regarding the service.
- Efficiently handle escalated calls, applying de-escalation techniques, and offering tailored solutions to customers' concerns.
- Supported the company's sales campaigns, contributing to positive customer feedback and repeat purchases.
- Collaborated with team members to enhance customer service strategies.
- Conducted follow-up calls to ensure customer satisfaction and support needs.
- Trained new staff on company policies and customer service techniques.
Education
Bachelor of Science - Marketing
Universidad Autonoma De Santo Domingo
Santo Domingo, Dominican Republic08-2022
Skills
- Problem-Solving skills
- Organization and time management skills
- Microsoft Office
- Communications skills
- Digital Marketing
- Content strategy
- Social media management
- Performance analytics
- Customer relationship management
- Team collaboration
- Audience targeting
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Digital Content Creator
Self Managed Brand
04.2025 - Current
Dock Controller
ST Engineering (VT SAA)
09.2023 - 11.2025
Customer advisor and sales agent
Concentrix
11.2021 - 11.2022
Bachelor of Science - Marketing
Universidad Autonoma De Santo Domingo