Cinthia Gonzalez Roque
El Paso,TX
Summary
Reliable and adaptable professional with extensive experience in customer service and teamwork. Known for exceptional communication skills and a commitment to providing outstanding service, ready to contribute to a dynamic retail environment.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
GUESS Factory
El Paso
04.2026 - Current
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Processed transactions accurately using point-of-sale systems for efficient customer service.
- Collaborated with team members to achieve store goals and improve operational efficiency.
- Restocked merchandise and organized displays to ensure optimal product availability.
- Participated in training sessions to develop product knowledge and sales techniques.
- Engaged with customers to build relationships and encourage repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Soldier
Army
El Paso
11.2020 - 11.2024
- Led training exercises to enhance team readiness and operational effectiveness.
- Managed field operations, maintaining focus on mission objectives and timelines.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Coordinated logistics for mission planning and execution, ensuring resource availability.
- Conducted risk assessments to ensure safety compliance during training operations.
- Developed and implemented strategies for improved communication within squads.
- Mentored junior soldiers, fostering skill development and professional growth.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Coached and mentored new recruits for motivated, high-performing teams.
- Secured and protected military property, assets, and personnel.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Mitigated risks by conducting thorough safety assessments and implementing appropriate measures.
- Operated and maintained armored vehicles.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Enhanced public image of military through participation in public relations events.
- Secured military bases by implementing stringent security protocols, ensuring safety of personnel and assets.
Server
Dairy Queen Restaurant
El Paso, TX
01.2019 - 11.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Trained new staff on operational procedures and menu items, enhancing team performance and efficiency.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers at shift end.
- Assisted in maintaining cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
Cashier
Whatabuger
El Paso, TX
03.2018 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash management tasks, ensuring accurate cash drawer balances at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking merchandise as needed.
- Adapted quickly to changing environments and fast-paced situations while maintaining accuracy.
Education
Bachelors - Sonography Technician
El Paso Community College
El Paso, TX05.2028
High School Diploma -
Canutillo High School
El Paso, TX05.2020
Skills
- Customer service
- Customer assistance
- Cash handling
- Customer engagement
- Reliability and punctuality
- Retail sales
- Money handling
- Cash register operation
- FLUENT IN ENGLISH AND SPANISH
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Friendly and outgoing
- Discount application
- Calm demeanor
- Positive and professional
- Honest and dependable
- Strong communication and interpersonal skills
- Positive customer engagement
- Team cooperation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
GUESS Factory
04.2026 - Current
Soldier
Army
11.2020 - 11.2024
Server
Dairy Queen Restaurant
01.2019 - 11.2020
Cashier
Whatabuger
03.2018 - 10.2018
Bachelors - Sonography Technician
El Paso Community College
High School Diploma -
Canutillo High School