Cinthia Infante-Cortez

Billing Department:

Assisting patients with breakdowns of insurance claims, services from providers, balances due from patients, and showing empathy for patients in need of further assistance due to financial hardship.

CU Rocky Mountain OB/GYN

Scheduled Patients in various forms (via phone, in person) for upcoming appointments accordingly.

Received specific instructions from Providers as well as administration in order to provide the best experience for patients.

Maintained a professional image in all environments of my daily duties.

• Checks in patients promptly, giving them initial visit paperwork Organizes provider’s schedules adding appointments according to patient’s request Organizes medical documents/paperwork for patient’s charts e.g ultrasound results Calling new patients being referred to our clinic from other providers to schedule appointments Works as conduit from patient to provider leaving messages with questions from patients.

• Assisting patients with breakdowns of insurance claims, services from
• Providers, balances due from patients, and showing empathy for patients in need of further assistance due to financial hardship
• Provided assistance through the phone to customers all over the
• US/Puerto Rico with their current solar system Used my bilingual abilities to assist Spanish speaking customers Kept consistent Quality Assurance numbers, meeting/exceeding the expectations of Sunrun’s management team members De-Escalated customer’s concerns/issues resulting in first call resolutions Documented with precise detail/organization any information in regards to each call that can further assist my other co workers with customers who may call back Work Experience

• Public notary Advising Firstbank members financial needs
• Determining the authenticity of monetary instruments Closing member’s accounts promptly Attending customers in Spanish in a high professional level Training new tellers.

• Processed customer transactions
• Provided Customer Service, cross-sold beneficial financial products in both
• English, Spanish and French (provided service translation)
• Balanced cash drawer at the end of shift
• Ensured compliance of guidelines and policies by completing monthly control tasks
• Performed duties like open and close branch and trained new tellers to what procedures and confidentiality responsibilities are required.

• Provided retired seniors with meals
• Created a safe environment with excellent customer service skills
• Prepared new employees with needed skills for procedures and tasks required
• Handled emergency situations in a calm, adequate manner.