Cinthia Nicolau
Lyndhurst,NJ
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Highly experienced in managing hospital projects that involve supervising nurses, providing team leadership and risk management. Implemented the project “Parto Adequado” - a project that ensures a safe, healthy, evidence-based care before birth, during birth and postpartum – and took part in the revitalization of TASY system – a hospital management software - customer experience and NPS. Elaborated and reviewed institutional protocols and implemented the Manchester protocol in the Emergency Care Department. Participation in certification/recertification by monitoring and stimulating high performance standards in quality and safety through the implementation of Required Organizational Practices (ROP) accordingly to the Qmentum IQG methodology. Participation in the certification of the “Selo de Excelência Assistencial Unimed”.
Overview
12
12
years of professional experience
Work History
Housekeeper
Schwartz F.
New York, New York
09.2022 - Current
- Replaced sheets and pillowcases and used hospitality corners on beds to provide comfort.
- Cleaned bathrooms, including toilets, tubs, showers and sinks
- Communicated with maintenance team on damages to repair.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Waxed and polished wood furnishings to restore faded appearance.
- Emptied trash receptacles throughout the property.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Scrubbed kitchen appliances, countertops and fixtures.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed household errands and other essential duties.
Nursing Staff General Coordinator
Neocenter
, Brazil
02.2022 - 02.2023
- Stimulate and help the team to achieve better care services, evaluate individual and team performance and provide necessary training to achieve professional growth and ensure patient safety
- Elaborate nurses’ and nursing technician’s work and vacation schedule, write up reports, analyze indicators, nonconformities and sizing the team according to the Collegiate Board Resolution
- Oversee work processes to ensure that technical, administrative, and legal regulations are fulfilled
- Supervise nursing interventions and administrative activities, working to standardize internal regulations and procedures
- Work with multi-professional teams to guarantee quality care services, updating routines and keeping up with schedules
- Guarantee quality nursing care to patients and their families, providing adequate structural and environmental settings
- Oversee hospital equipment maintenance and other necessary resources
- Ensure that operational capacity is being carried out according to the established nursing services quality standards
Nursing Staff General Coordinator
Fundação Hospitalar Nossa senhora de Lourdes
, Brazil
05.2021 - 02.2022
- Manage all the hospital’s care staff members
- Supervise all activities carried out in the department
- Implement care indicators to improve care quality and develop nursing protocols according to international patient safety goals
- Supervise quality and auditing processes
- Enforce norms and work regulations, reviewing and adjusting work routines and elaborating new projects, as well as improving existing projects
Emergency Care Department Coordinator
Instituto Materno Infantil de Minas Gerais
, Brazil
10.2018 - 05.2021
- Coordinate nursing staff, lead and help the team grow, monitoring work processes to ensure that legal, administrative, and technical norms are fulfilled enabling care management and patient safety
Inpatient Care Unit Coordinator
Instituto Materno Infantil de Minas Gerais
, Brazil
03.2017 - 10.2018
- Coordinate nursing staff, lead and help the team grow, monitoring work processes to ensure that legal, administrative, and technical norms are fulfilled enabling care management and patient safety
Risk Management Nurse in Healthcare
Instituto Materno Infantil de Minas Gerais
, Brazil
11.2016 - 03.2017
- Carry out patient follow up and evaluation identifying clinical risks inpatients or patients under observation may be presenting
- Mitigate errors and increase patient safety
- Investigate and notify Near Miss and elaborate action plans
- Encourage continuing education by guiding the teams through failed care actions and enforcing protocols, routines, norms, and regulations
Nurse supervisor in Permanent Education in Health
Instituto Materno Infantil de Minas Gerais
, Brazil
12.2015 - 11.2016
- Train, guide and recycle nursing technicians in bedside care (e.g
- Drug administration, surgical drain care, monitoring patients, dealing with cardiopulmonary arrest) in the inpatient unit
- President of the hospital’s Nursing Ethics Committee
Nurse Intern in Permanent Education in Health
Instituto Materno Infantil de Minas Gerais
, Brazil
08.2013 - 12.2015
- Welcome new staff members
- Show new staff members around the hospital, present processes, systems, and practices
- Carry out a Basic Introductory Training to nursing technicians and nurses, as well as present them to the hospital’s regulations and routines
Education
MBA - Hospital Management
Uninter
Brazil01.2022
Postgraduate - Oncology and Hematology
Uninter
Brazil01.2021
Manchester Protocol Course -
Brasilian Group of Risk Management
Brazil12.2020
Manchester Auditor Course -
Brasilian Group of Risk Management
Brazil12.2020
Postgraduate - Obstetrics and Neonatal Care
Instituto de Educação e Pesquisa – IEP
Brazil01.2019
Training and qualification in child and adult PICC with ultrasound -
Instituto de Educação e Pesquisa – IEP
Brazil09.2017
Qmentum internal auditor course -
Instituto de Educação e Pesquisa – IEP
Brazil07.2017
Basic and Advanced Eletrocardiogram course -
Instituto de Educação e Pesquisa – IEP
Brazil10.2016
Bachelor’s - Nursing
Centro Universitário UMA
Brazil12.2015
General Education Degree - High School Equivalency Diploma
La Guardia College
EUA01.1997
Skills
- Teamwork
- Detail-oriented
- Multitasking and organization
- Problem-solving
- Household oversight
- Errands management
- Calendar management
- Professional and mature
- Strong interpersonal skills
Languages
- Portuguese, Native
- English, Professional working proficiency
Qualification Highlights
- Highly experienced in managing hospital projects that involve supervising nurses, providing team leadership and risk management.
- Implemented the project 'Parto Adequado' - a project that ensures a safe, healthy, evidence-based care before birth, during birth and postpartum – and took part in the revitalization of TASY system – a hospital management software - customer experience and NPS.
- Elaborated and reviewed institutional protocols and implemented the Manchester protocol in the Emergency Care Department.
- Participation in certification/recertification by monitoring and stimulating high performance standards in quality and safety through the implementation of Required Organizational Practices (ROP) accordingly to the Qmentum IQG methodology.
- Participation in the certification of the 'Selo de Excelência Assistencial Unimed'.
Timeline
Housekeeper
Schwartz F.
09.2022 - Current
Nursing Staff General Coordinator
Neocenter
02.2022 - 02.2023
Nursing Staff General Coordinator
Fundação Hospitalar Nossa senhora de Lourdes
05.2021 - 02.2022
Emergency Care Department Coordinator
Instituto Materno Infantil de Minas Gerais
10.2018 - 05.2021
Inpatient Care Unit Coordinator
Instituto Materno Infantil de Minas Gerais
03.2017 - 10.2018
Risk Management Nurse in Healthcare
Instituto Materno Infantil de Minas Gerais
11.2016 - 03.2017
Nurse supervisor in Permanent Education in Health
Instituto Materno Infantil de Minas Gerais
12.2015 - 11.2016
Nurse Intern in Permanent Education in Health
Instituto Materno Infantil de Minas Gerais
08.2013 - 12.2015
MBA - Hospital Management
Uninter
Postgraduate - Oncology and Hematology
Uninter
Manchester Protocol Course -
Brasilian Group of Risk Management
Manchester Auditor Course -
Brasilian Group of Risk Management
Postgraduate - Obstetrics and Neonatal Care
Instituto de Educação e Pesquisa – IEP
Training and qualification in child and adult PICC with ultrasound -
Instituto de Educação e Pesquisa – IEP
Qmentum internal auditor course -
Instituto de Educação e Pesquisa – IEP
Basic and Advanced Eletrocardiogram course -
Instituto de Educação e Pesquisa – IEP
Bachelor’s - Nursing
Centro Universitário UMA
General Education Degree - High School Equivalency Diploma
La Guardia College