Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cinthia Williams

Annapolis,MD

Summary

My objective is to obtain a job with a company that offers a great compensation plan as well as a chance for advancement and job security. I am an enthusiastic sales / management professional with expertise in new revenue streams, sales and marketing and corporate presentations. I am a highly organized individual with 15 + years in inside and outside sales. Innovative and attentive to details with outstanding follow-through. I also have experience as an outside Sales Representative skilled in building relationships, negotiating and closing sales. I have experience educating customers about new technologies. I have expertise in distribution, retail and corporate environments. I am a dedicated business professional who is a detail-oriented self-starter and congenial sales Manager. I am a talented sales professional who effectively multi-tasks and balances customer needs with company demands. I have an excellent ability to efficiently build loyalty and long-term relationships with customers, while consistently reaching sales targets. I am a trained Sales Manager who consistently achieves customer retention goals through relationship building and advanced product knowledge. I possess exceptional inside/outside Sales Representative/ Sales Manager who consistently achieves annual sales objectives and increases the overall customer base. I am able to effectively grow brand awareness through increased market penetration and new market development.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Account Manager

Protocall Communications
Hanover MD
06.2023 - Current
  • Cultivated strong client relationships to enhance customer satisfaction and retention.
  • Developed strategic account plans to align services with client objectives.
  • Coordinated cross-functional teams to ensure timely delivery of solutions.
  • Analyzed market trends to identify opportunities for business growth.

Credit Negotiator

Clear One Advantage
Baltimore, MD
10.2015 - 04.2023
  • Consulting with clients and creditors to solve outstanding financial obligations. Assisting clients with long term budget planning. I am the top financial advisor in my department exceeding company goals each month by 50% consistently.

Business Development Consultant

Better Business Bureau of Greater MD
Baltimore, MD
08.2014 - 08.2015
  • Servicing existing client accounts, Selling BBB Brand to new clients. Accomplishments: I am the top performer in my department. I have exceeded all goals and won numerous awards.

Certified Financial Counselor / Sales

Ascend One / Care One Credit
Columbia, MD
08.2013 - 04.2014
  • Successfully executed 200-250 cold calls to top level executives to increase client base. Consistently exceeded targeted sales goals by 51% and surpassed annual quota by 50%. Addressed customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Handled the highest volume of accounts in my assigned territory. Collaborated on a daily basis with colleagues to exchange selling strategies and marketing information. Acted as customer liaison between sales management and personal accounts. Responded to all customer inquiries in a timely manner.

Advertising / Media sales manager

Super Media
Baltimore, MD
01.2012 - 07.2013
  • Called on business clients in the field on a daily basis. Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Attended trade shows and sales conferences. Handled the highest volume account in assigned territory. Collaborated with members of other departments to complete sales transactions. Used networking opportunities to create successful, on-going business relationships. Shared product knowledge with customers while making personal recommendations.

Sales Manager

Protocall Communications Inc.
Laurel, MD
07.2000 - 01.2012
  • Exceeded targeted sales goals by 60%. Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Managed a team of 6 sales supervisors and numerous teams of 15-25 sales representatives. Used networking opportunities to create successful, on-going business relationships. Organized joint sale calls with current customers and outside vendors. Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales.

Sales manager / Sales Representative

MCI Communications Corporation
Linthicum, MD
01.1992 - 05.2000
  • Executed 300-400 daily sales calls as a sales representative to top level executives to increase client base. Exceeded targeted sales goals by over 50% as both a sales representative & sales manager. Emphasized product features based on analysis of customers' needs. Attended trade shows and sales conferences. Collaborated with colleagues to exchange selling strategies and marketing information. Responsible for the hiring & training of 10 supervisors & 6 teams of 25-45 sales representatives. 15 time Club MCI sales excellence winner. Winner sales / sales management Hall of Fame.

Education

Master's - Business Admin/Management

Colorado Technical University
Colorado Springs, CO, US
02-2016

High School Diploma - General College Prep

Archbishop Keough High School
Baltimore, MD

BS - Business Management

Anthem College
Phoenix, Arizona, United States
01-2013

Skills

  • Customer and Personal Service
  • Sales and Marketing
  • Persuasion
  • Administration and Management
  • Service Orientation
  • Judgment and Decision Making
  • Management of Personnel Resources
  • Complex Problem Solving
  • Instructing
  • Negotiation
  • Time Management
  • Personnel and Human Resources
  • Economics and Accounting
  • Education and Training
  • Communications and Media
  • Telecommunications

Certification

Certified Financial Counselor / Sales Representative

Timeline

Account Manager

Protocall Communications
06.2023 - Current

Credit Negotiator

Clear One Advantage
10.2015 - 04.2023

Business Development Consultant

Better Business Bureau of Greater MD
08.2014 - 08.2015

Certified Financial Counselor / Sales

Ascend One / Care One Credit
08.2013 - 04.2014

Advertising / Media sales manager

Super Media
01.2012 - 07.2013

Sales Manager

Protocall Communications Inc.
07.2000 - 01.2012

Sales manager / Sales Representative

MCI Communications Corporation
01.1992 - 05.2000

High School Diploma - General College Prep

Archbishop Keough High School

BS - Business Management

Anthem College

Master's - Business Admin/Management

Colorado Technical University