Cinthya Lamoruth

• 
  
• Developed training materials for new team members to enhance service quality.
• Organized client feedback sessions to gather insights for service improvements.
• Managed client accounts, including billing, payments and scheduling of services.
• Assist clients involved in personal injury cases, including auto accidents, work-related injuries, and slip and fall accidents
• Coordinate directly with attorneys and legal offices
• Support clients throughout the personal injury claim process
• Collect and organize essential case information
• Follow up on medical appointments and injury-related treatments
• Maintain ongoing communication with clients to provide guidance and answer questions
• Refer clients to appropriate legal and support services
• Provide administrative and case coordination support

• Managed server deployments and configurations, including hardware and software upgrades.
• Monitored system performance to ensure optimal operation of servers.
• Developed policies, procedures, and standards for server management and maintenance.

M

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Recorded orders accurately into the Point of Sale system.
• Assisted other servers as needed during peak hours or special events.

• Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
• Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
• Monitored seating arrangements to maximize table utilization and minimize wait time.

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

• Conducted daily shift meetings with baristas to review objectives and customer service standards.
• Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
• Assisted customers in selecting beverages based on their preferences.

• Collaborated with other departments within the organization to coordinate events requiring additional staffing resources.
• Assisted in developing strategies for recruiting qualified candidates for open positions.
• Advised senior management on best practices related to hiring, training, scheduling, and evaluating personnel involved in hosting services.