Cinthya Reina
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry Credit and Collection position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Gym and Pool Attendant
Neighborhood Concierge
02.2020 - Current
- Moved umbrellas and lounge chairs at request of guests.
- Checked side duty list for opening and closing procedures.
- Monitored access to entry and exit points to avoid congregating.
- Scanned main areas to monitor for any safety risks.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Credit and Collection Manager
Juan Eljuri Ltda.
05.2012 - 08.2016
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Collections Representative
Banco Bolivariano
09.2010 - 05.2012
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Analyzed customer financial records to determine appropriate payment plan.
Credit and Collection Supervisor
Noboa's Corporation
06.2001 - 09.2010
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Created daily and weekly cash reports for accounting management.
- Worked with legal resources and recovery teams to manage default issues.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
Education
No Degree - Marketing Engineer
Universidad Catolica Santiago De Guayaquil
Guayaquil,Ecuador2011
GED -
Veintiocho De Mayo
Guayaquil,Ecuador03.2000
Skills
- Weather Observation
- Group and Individual Instruction
- Customer Needs Assessments
- Equipment Operation
- Analytical and Critical Thinking
- Planning and Coordination
- Problem-Solving
- Multitasking Abilities
- Data Entry
- Cultural Awareness
- Teambuilding
Languages
Spanish
Native or Bilingual
Timeline
Gym and Pool Attendant
Neighborhood Concierge
02.2020 - Current
Credit and Collection Manager
Juan Eljuri Ltda.
05.2012 - 08.2016
Collections Representative
Banco Bolivariano
09.2010 - 05.2012
Credit and Collection Supervisor
Noboa's Corporation
06.2001 - 09.2010
No Degree - Marketing Engineer
Universidad Catolica Santiago De Guayaquil
GED -
Veintiocho De Mayo
Similar Profiles
Tiffany SmithTiffany Smith
Associate Director at Neighborhood Strategies | Neighborhood Housing Services of ChicagoAssociate Director at Neighborhood Strategies | Neighborhood Housing Services of Chicago
Richard RamirezRichard Ramirez
Personal Concierge at Utility ConciergePersonal Concierge at Utility Concierge
Gilbert MendivilGilbert Mendivil
Business Development & Sales Manager at Conny's Concierge Cleaning LLCBusiness Development & Sales Manager at Conny's Concierge Cleaning LLC
Chantel SimmonsChantel Simmons
Pool Attendant and Gym/Front Office Receptionist at BGISPool Attendant and Gym/Front Office Receptionist at BGIS
Sosie SpiresSosie Spires
Gym/Pool Attendant at Moss Creek Owners AssociationGym/Pool Attendant at Moss Creek Owners Association