Cintia Brookins
DETROIT,MI
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Support Services
Oakland Community College
10.2024 - 12.2024
- Assisted students in scheduling counseling appointments using designated systems and tools
- Provided general information and guidance on available counseling services and campus resources
- Enhanced student support services by assessing needs and implementing tailored programs.
- Maintained confidentiality while managing student inquiries and appointment data
Financial Literacy Instructor
Boys and Girls Club
03.2024 - 06.2024
- Created financial literacy curriculum for youth ages 5-24
- Worked with volunteers, community partners, program directors and donors to deliver specialized aspects of the program
- Coordinated special events for youth outside of the agency
- Implemented research-based instructional strategies, enhancing the effectiveness of literacy instruction
Program Coordinator
Wayne Metro Community Action Agency
05.2023 - 01.2024
- Provided structure and training-modeling professionalism and the agency's mission for all to follow
- Restructured outdated data for over 700 MSHDA Family Self Sufficiency Participants
- Conducted team meetings for 12 housing and financial counselors, preventing obstacles through proactivity
- Evaluated program outcomes by analyzing participant feedback and conducting follow-up surveys
- Engaged stakeholders through regular updates and feedback sessions to foster collaboration
Financial Counselor
Wayne Metro Community Action Agency
01.2021 - 01.2024
- Conducted over 25 virtual/in-person counseling sessions per week with individuals from diverse backgrounds
- Provided quality referrals for financial products, basic needs, and more to jump-start their journey towards financial stability
- Gave presentations to the public offering the department and agencies services
- Stayed abreast of all program requirements across multiple funding sources
Education
Associate of Liberal Arts Degree -
Oakland Community College
Farmington Hills, MI05.2019
Skills
- Clear and Concise Messaging
- Exceptional Client Support
- Client Engagement Skills
- Proficient in Task Organization
- Collaborative Interaction
- Critical Thinking Skills
- Accurate Cash Management
- Team Collaboration
- Effective Conflict Management
- Experienced in Digital Tools
- Exhibited Ethical Standards
- Data Entry Proficiency
Certification
- Housing and Urban Development, 09/01/22
- National Association of Certified Credit Counselors, 01/01/21
Accomplishments
- Met goals of moving up the ranks from a temporary employee to a leadership role at a large non-profit agency.
- Trained in the Culinary Arts, specializing in Baking & Pastries
Timeline
Student Support Services
Oakland Community College
10.2024 - 12.2024
Financial Literacy Instructor
Boys and Girls Club
03.2024 - 06.2024
Program Coordinator
Wayne Metro Community Action Agency
05.2023 - 01.2024
Financial Counselor
Wayne Metro Community Action Agency
01.2021 - 01.2024
Associate of Liberal Arts Degree -
Oakland Community College