Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jessica Wein

Miami,Florida

Summary

Organized and creative team leader with a background in guest services, staff training, and digital content. Skilled in internal communications, promotional material creation, and customer engagement. Experienced in fast-paced, high-standards environments where brand representation, problem-solving, and clear messaging are essential. Eager to bring strong interpersonal, design, and organizational skills into a marketing support role within the real estate industry.

Overview

3
3
years of professional experience

Work History

Guest Services Specialist

City of Coral Gables
Miami, Florida
05.2022 - Current
  • Design and develop internal documents, including event flyers, facility signage, and procedural forms, ensuring accuracy, clarity, and brand consistency, aligned with the Venetian Pool’s unique identity.
  • Manage all guest interactions, providing accurate information on pool operations, events, and city guidelines, while upholding Venetian Pool’s reputation for excellence and a family-friendly atmosphere.
  • Lead trainer for all new staff members for two consecutive years, developing onboarding materials and mentoring to ensure consistent, high-quality service at this historic, highly visited community landmark.
  • Collaborated with the team to create and implement an efficient communication system that streamlines time-sensitive tasks, accommodates daily employee rotations, and ensures seamless operations.

Cashier

Fuddruckers
Miami, Florida
03.2022 - 09.2022
  • Anticipated guest needs and resolved concerns quickly, contributing to increased customer satisfaction and positive word of mouth.
  • Maintained a polished, brand-aligned front-of-house presence, ensuring a welcoming, on-brand customer experience.
  • Built lasting guest relationships, with regulars returning daily for personalized and memorable service.

Brand Representative

Abercrombie & Fitch
Miami, Florida
12.2021 - 01.2022
  • Strategically styled mannequins and coordinated product placement highlight key pieces and increase sell-through during the competitive holiday season.
  • Assisted guests with gift selections, using strong product knowledge and marketing to create a personalized shopping experience.
  • Supported in-store promotional efforts by aligning visual layouts with holiday campaigns, boosting visibility amid competing brands.

Education

Bachelor of Science - Digital Communications And Multimedia

Florida International University
Miami, FL
05-2024

Skills

  • Marketing and branding: visual merchandising, event promotion, brand messaging, competitive positioning
  • Customer relations: client engagement, guest experience leadership, relationship building, conflict resolution
  • Content creation: writing email blurbs, creating flyers, storytelling, multimedia editing (video/photo)
  • Digital tools: Microsoft Word, Excel, PowerPoint, Canva, Adobe Premiere, and CapCut
  • Communication: internal communications, training and mentoring, clear and concise messaging
  • Organizational: data entry accuracy, project coordination, document design, task management

Timeline

Guest Services Specialist

City of Coral Gables
05.2022 - Current

Cashier

Fuddruckers
03.2022 - 09.2022

Brand Representative

Abercrombie & Fitch
12.2021 - 01.2022

Bachelor of Science - Digital Communications And Multimedia

Florida International University

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