Handling Inquiries & Call Management: Answer phone calls, address customer inquiries, and transfer calls to appropriate departments when needed.
Guest Engagement: Greet guests with enthusiasm, maintaining friendly and engaging interactions.
Membership Management: Assist with the application process and payments for memberships.
Staff Coordination & Standard Enforcement: Communicate with staff to ensure that service standards are upheld, regardless of who is on duty.
Facility Maintenance & Safety: Ensure that the facility remains clean and safe for all guests and staff.
Customer Complaint Resolution: Address customer complaints by either assisting with solutions or directing them to the appropriate employee for further assistance.
Summer Jobs Connect
Dade County Federal Credit Union
06.2021 - 08.2021
Worked for Dade County Federal Credit Union while taking courses for financial literacy
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Developed strong communication and organizational skills through working on group projects.
Education
Associate of Science - Biochemistry
Miami Dade College
Miami, FL
08-2025
Coral Gables Senior High -
Coral Gables Senior High
Coral Gables, FL
05-2022
Skills
Fluent in Spanish
Fluent in English
Multitasking
Teamwork
Communication
Microsoft office
Collaboration
Volunteer Work Experience
Rotary Club of Coral Gables, Participated in community service activities
City of Miami Parks, Worked to keep the parks in good condition
Miami Mission for Homeless, Donated supplies and helped serve food in a homeless shelter
Certification
Community Adult & Pediatric CPR / AED / Standard First Aid
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Representative
City of Coral Gables
08.2022 - Current
Summer Jobs Connect
Dade County Federal Credit Union
06.2021 - 08.2021
Associate of Science - Biochemistry
Miami Dade College
Coral Gables Senior High -
Coral Gables Senior High
Similar Profiles
NORMAN CLARKNORMAN CLARK
Public Safety Recruiter/Coordinator at City of Coral GablesPublic Safety Recruiter/Coordinator at City of Coral Gables