Kevin Brunelys
Miami,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
City of Coral Gables
08.2022 - Current
- Handling Inquiries & Call Management: Answer phone calls, address customer inquiries, and transfer calls to appropriate departments when needed.
- Guest Engagement: Greet guests with enthusiasm, maintaining friendly and engaging interactions.
- Membership Management: Assist with the application process and payments for memberships.
- Staff Coordination & Standard Enforcement: Communicate with staff to ensure that service standards are upheld, regardless of who is on duty.
- Facility Maintenance & Safety: Ensure that the facility remains clean and safe for all guests and staff.
- Customer Complaint Resolution: Address customer complaints by either assisting with solutions or directing them to the appropriate employee for further assistance.
Summer Jobs Connect
Dade County Federal Credit Union
06.2021 - 08.2021
- Worked for Dade County Federal Credit Union while taking courses for financial literacy
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
Education
Associate of Science - Biochemistry
Miami Dade College
Miami, FL08-2025
Coral Gables Senior High -
Coral Gables Senior High
Coral Gables, FL05-2022
Skills
- Fluent in Spanish
- Fluent in English
- Multitasking
- Teamwork
- Communication
- Microsoft office
- Collaboration
Volunteer Work Experience
- Rotary Club of Coral Gables, Participated in community service activities
- City of Miami Parks, Worked to keep the parks in good condition
- Miami Mission for Homeless, Donated supplies and helped serve food in a homeless shelter
Certification
Community Adult & Pediatric CPR / AED / Standard First Aid
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Representative
City of Coral Gables
08.2022 - Current
Summer Jobs Connect
Dade County Federal Credit Union
06.2021 - 08.2021
Associate of Science - Biochemistry
Miami Dade College
Coral Gables Senior High -
Coral Gables Senior High
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