Rosa Vargas Gonzalez
Temecula,CA
Summary
Driven and dedicated with focus on delivering exemplary service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Guest Service Representative
Pechanga Casino Resort
12.2021 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, check-in/check-out, and throughout their stay, providing Four Diamond Service, resolving any issues promptly and professionally.
- Efficiently operate moderately complex computer systems (HMS, CMP, HOTSOS)
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Receiving Department Associate
Amazon Warehouse
04.2020 - 01.2022
- Oversaw incoming and outgoing products and materials, scan boxes, builds pallets for shipping and load boxes in conveyers.
- Safeguarded warehouse operations by adhering to company safety policies and procedures during all receiving tasks.
- Sorted and deliver materials to different work areas ans staff.
- Compered shipping orders and invoices against contents received to verify accuracy.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Cashier
Disneyland Resort
11.2008 - 03.2018
- Greeted and welcomed customers entering store and responded promptly to customer needs.
- Worked is a fast-paced environment multi-task.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted guest by taking orders, operating a point-of -system (POS register).
- Interacted with guest all day by sharing information, answering questions and provided great Guest Service.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
Education
Certificate of Completion - Phlebotomy Technician 1 Course
AUMT Institute
Temecula, CA07.2021
GED -
Wester High School
Anaheim, CA04.2016
Skills
- Excellent Customer Service
- Fluent in Spanish
- Relationship Building
- Organizational Skills
- Able to work under pressure
- Time Management
Timeline
Guest Service Representative
Pechanga Casino Resort
12.2021 - Current
Receiving Department Associate
Amazon Warehouse
04.2020 - 01.2022
Cashier
Disneyland Resort
11.2008 - 03.2018
Certificate of Completion - Phlebotomy Technician 1 Course
AUMT Institute
GED -
Wester High School
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