Macie Dow
Ann Arbor,Michigan
Summary
Current undergraduate attending the University of Michigan. Background in costumer service, organization, and leadership gained through academic projects and work experience. Detail-oriented individual with exceptional communication and project management skills.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
08.2023 - Current
- Ensured quality and safety of baked goods, provided information and insight to guests, managed cash and payment processing, and trained new employees.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with new merchandise.
Small Business Owner
Depop
04.2021 - Current
- Fulfilled customer shipping needs by completing purchase orders
- Advertised products and services online and through social media
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Managed purchasing, sales, marketing and customer service efficiently.
Podcast Producer
Spotify
06.2023 - 10.2023
- Developed schedules for production and editing to maintain routine uploads.
- Presented production ideas and determined creative scenarios for production and delivery.
- Produced creative segments focused on current events and lifestyle topics.
- Engaged listeners through social media platforms to increase station visibility.
Volunteer
Forest Hills Baptist Church
01.2020 - 03.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Completed monthly visits to group homes to assist people in need.
- Prepared meals for church members and guests for funerals or special events.
- Assisted with fundraising activities.
- Participated in various outreach programs.
Education
Bachelor of Science - Biopsychology, Cognition, And Neuroscience (BCN)
University of Michigan
Ann Arbor, MI05-2028
High School Diploma -
Forest Hills Northern High School
Grand Rapids, MI05-2024
Skills
- Customer Service
- Teamwork
- Fluent in Spanish
- Problem-Solving
- Time Management
- Organized and Efficient
- Project Oversight
- Attention to Detail
- Data Collection
Timeline
Guest Service Representative
Nothing Bundt Cakes
08.2023 - Current
Podcast Producer
Spotify
06.2023 - 10.2023
Small Business Owner
Depop
04.2021 - Current
Volunteer
Forest Hills Baptist Church
01.2020 - 03.2022
Bachelor of Science - Biopsychology, Cognition, And Neuroscience (BCN)
University of Michigan
High School Diploma -
Forest Hills Northern High School
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