Cintia Campa
Lynchburg,VA
Summary
Detail-oriented warehouse operator with expertise in material handling and inventory management. Committed to maintaining safety compliance and enhancing team collaboration to streamline operations and support efficient warehouse environments.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Warehouse Operator
Amazon
Aurora, Colorado
11.2022 - 05.2026
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated material handling equipment to transport goods efficiently.
- Loaded and unloaded trucks while following safety protocols.
- Sorted and organized inventory for optimal storage and retrieval.
- Conducted quality checks on incoming and outgoing shipments.
- Maintained cleanliness and order in the warehouse environment.
- Monitored stock levels and reported discrepancies to management.
- Utilized warehouse management systems for tracking inventory movements.
- Utilized scanners and RF devices for tracking purposes.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Assisted co-workers with tasks to enhance team productivity.
- Received, sorted and stored incoming inventory items according to established guidelines.
- Packaged items for shipment according to customer specifications.
- Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
- Managed hazardous materials appropriately per company regulations.
- Participated in training sessions to stay updated on best practices and new warehouse technologies.
- Used digital database to keep records of units and stock moved.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Packed boxes and stock using organizational guidelines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Tagged containers and cargo with identifying information for accurate tracking.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
Warehouse Clerk
UPS
Aurora, Colorado
10.2021 - 12.2023
- Operated forklifts and pallet jacks to move materials efficiently within the warehouse.
- Processed incoming shipments and organized products in designated warehouse locations.
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
- Received, unpacked and inspected incoming shipments of merchandise.
- Prepared outgoing orders for shipment according to customer specifications.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Maintained accurate inventory records using computerized tracking system.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Managed all shipping documents such as bills of lading, packing slips, invoices.
- Processed returns from customers and suppliers efficiently and accurately.
- Implemented safety protocols to ensure a secure working environment for all staff.
- Collaborated with supervisors to improve workflow and optimize storage solutions.
- Organized warehouse space by moving materials to appropriate locations.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Ensured clear identification of containers and products by accurately labeling them with marking tools.
- Identified order discrepancies and damaged items and notified supervisor.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Computed shipping, storage or demurrage charges using computer or price list.
- Maintained business operations by communicating with coworkers and managers.
- Revised records to include current information.
- Computed shipping, storage or demurrage charges using computer or price list.
Front End Associate
Sam's Club
Aurora, Colorado
08.2021 - 12.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products and answering inquiries.
- Handled customer complaints with professionalism and effective problem-solving skills.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Restocked shelves and ensured inventory levels were accurate.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Collaborated with team members to enhance store operations and service delivery.
- Engaged with team members on specific tasks to improve workflow.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Facilitated the signing up of customers for store loyalty and credit card programs.
- Coordinated with sales associates to manage queue lines and minimize wait times.
- Welcomed customers with a friendly smile and engaging demeanor. upon arrival and identified their needs.
- Informed customers on product details and usage.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Provided feedback from customers to store management to improve service and products.
- Monitored product displays to ensure compliance with merchandising standards.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged, boxed, or wrapped merchandise carefully and efficiently.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Participated in periodic team meetings to discuss targets, achievements, and areas for improvement.
- Ensured compliance with all safety policies and procedures.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Recommended, selected and located merchandise based on customer desires.
- Performed daily opening and closing procedures according to standard operating procedures.
- Prepared merchandise for purchase or rental.
Cashier Team Lead
Michaels Arts and Crafts
Aurora, Colorado
03.2020 - 06.2021
- Led cashier team in daily operations and customer service excellence.
- Managed cash handling processes to ensure accuracy and security.
- Handled payment processing to maintain a fast-paced checkout experience for customers. promptly for customers to exceed productivity standards.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted customers with product inquiries and purchasing decisions.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed refunds and exchanges according to company policy.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Collaborated with management to implement promotional displays effectively.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Coordinated with other departments when additional support was needed during peak hours.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Ensured compliance with all safety regulations while performing tasks.
Cashier Supervisor
Chevron
Yuma, Arizona
02.2017 - 06.2019
- Supervised cashier team to ensure efficient customer service.
- Trained new cashiers on operational procedures and company policies.
- Managed cash register operations and maintained accurate cash drawers.
- Resolved customer inquiries and complaints with professionalism and care.
- Coordinated daily work schedules for cashier staff to meet demand.
- Ensured compliance with safety regulations and company standards at all times.
- Monitored inventory levels and communicated restocking needs to management.
- Managed customer concerns and escalated issues to supervisor for timely resolution.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Processed exchanges and returns by inputting in company database.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
- Coordinated with other departments regarding payment issues that may arise.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Built and maintained working relationships with peers and upper management.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Cashier
Chevron
Yuma, Arizona
08.2015 - 04.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions accurately and efficiently at a busy fuel station.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new cashiers on operational procedures and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Monitored fuel pumps for functionality and reported maintenance needs to management.
- Learned roles of other departments to provide coverage and keep store operational.
- Restocked supplies to ensure availability for customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Ensured compliance with age restrictions by checking IDs. during alcohol and tobacco sales.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Ensured compliance with age restrictions by checking IDs. during alcohol and tobacco sales.
Cashier Helper
Jack in the Box
Yuma, Arizona
07.2012 - 02.2014
- Provided excellent customer service while ringing up purchases quickly and accurately.
- Managed cash register operations and processed transactions efficiently.
- Handled payments to complete customer transactions efficiently. including credit cards, checks, gift cards, coupons.
- Assisted customers with order placements and inquiries.
- Answered customer inquiries regarding products, promotions, and pricing.
- Resolved customer complaints regarding sales and service.
- Interacted politely with customers to promote quality service during checkout.
- Provided friendly customer service to enhance guest satisfaction.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure timely service delivery.
- Restocked shelves after completing transactions with customers.
- Assisted with stocking shelves with new inventory from back room storage areas.
- Stocked supplies to maintain inventory levels. and rotated inventory to support daily operations.
- Ensured that all safety procedures were followed correctly during cash handling operations.
- Followed company policies on returns, exchanges, refunds when assisting customers.
- Recorded accurate information on purchase receipts for tracking purposes.
Housekeeping Supervisor
Gloria's Housecleaning
El Cajon, California
06.2009 - 02.2010
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised daily cleaning operations for residential and commercial clients.
- Trained new staff on cleaning techniques and safety protocols.
- Developed cleaning schedules to ensure timely service delivery.
- Managed inventory of cleaning supplies and equipment for optimal use.
- Resolved customer inquiries and concerns regarding service quality.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Ensured cleanliness and sanitation of sinks, mirrors, toilets, and showers for a healthy environment.
Education
High School Diploma -
Valhalla High School
El Cajon, CA06-2009
Skills
- Material handling
- Inventory management
- Warehouse systems
- Inventory tracking
- Inventory transport
- Loading and unloading
- Order picking
- Stock control
- Quality control
- Quality assurance
- Safety compliance
- Warehouse safety
- Pallet jack handling
- Barcode scanning
- Shipping logistics
- Packaging logistics
- Workflow optimization
- Supply chain coordination
- Logistics operations
- Time management
- Problem solving
- Analytical skills
- Team collaboration
- Workplace conflict management
- Team relationship management
- Effective communication
- Heavy load management
- Lifting and sorting
- Secure packing
- Product inspection
- Storage organization
- Invoice auditing
- Product placement
- Assembly line work
- Product inspection
- Materials sorting
- Team relationship management
- Logistics operations
Languages
English
Professional
Spanish
Professional
Timeline
Warehouse Operator
Amazon
11.2022 - 05.2026
Warehouse Clerk
UPS
10.2021 - 12.2023
Front End Associate
Sam's Club
08.2021 - 12.2023
Cashier Team Lead
Michaels Arts and Crafts
03.2020 - 06.2021
Cashier Supervisor
Chevron
02.2017 - 06.2019
Cashier
Chevron
08.2015 - 04.2018
Cashier Helper
Jack in the Box
07.2012 - 02.2014
Housekeeping Supervisor
Gloria's Housecleaning
06.2009 - 02.2010
High School Diploma -
Valhalla High School