Microsoft Office
Cintia Guadarrama
Supply Chain Digital Operations Supervisor
Torrance,CA
Summary
Versatile Digital Operations supervisor bringing 13 years of experience in the industry. Seek to devote excellent customer service, strategic planning and team leadership abilities to dynamic, growth-oriented position. Fluent in Spanish and English.
Overview
11
11
years of professional experience
Work History
Digital Operations Manager• Supervisor
Nordstrom
Remote
12.2021 - Current
- Worked with Vendors to stop defects with Purchase Orders
- Analyze Data to support changes to the Buy for New stores
- Worked cross functionally with buying offices and project managers to stop defects
- Came up with new processes for Hiring and keeping great people
- Built and deployed strategic approaches in marketing and branding to enhance product sales.
- Envisioned, designed and launched revamped on order and PO tracking initiatives
- Analyzed data to make changes to employees AOR
- Purchase order tracking for New Stores
- Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
Service Experience Manager • Department Manager
Nordstrom
09.2018 - 12.2021
- Nordstrom Del Amo
- Teach processes to salespeople and Dept Managers
- Rolled out Curbside pickup and contactless returns for the company
- Used reporting to asses where our KPI’s were
- Fulfillment trained [Your Email]
- Your Website
- Order processing and Logistics shipments
- Worked with Store manager to plan events around store
- Worked with Marketing Managers to analyze data for new brands
- Brand Launches
- Store initiatives rolled out to the entire store
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Customer Relationship Manager
Nordstrom Montgomery
Annapolis, Columbia Md.
01.2012 - 09.2018
- Nordstrom
- Stores
- Use reporting in Tableau, Service Now and EPM, Data
- Analytics, Microsoft office experience
- Managed over 50 people at once
- Manage Remote employees and have promoted over 25 people
- Manage Complexity and teach it to the store teams
- Manage Vendors and Employee relationships for peak performance
- Worked with cross functional partners in Buying offices and
- Vendor assets for peak performance
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Education
Associates - Communication and Business Communication, Marketing
El Camino College
working on Project management Certificate with Google - undefined
Skills
Quality Standards
Sales tracking
Budget understanding
Market trends knowledge
Employee training
Promotional planning
Customer engagement
Increasing public awareness
Tab expertise
Accomplishments
- Documented and resolved New store reporting which led to having an increased view of reliable information.
- Incident escalations from Service requests made.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Store Teams in the development of San Francisco Store Closing.
- Supervised team of 53 staff members and 2 assistants.
Software
Tableau
EPM
Timeline
Digital Operations Manager• Supervisor
Nordstrom
12.2021 - Current
Service Experience Manager • Department Manager
Nordstrom
09.2018 - 12.2021
Customer Relationship Manager
Nordstrom Montgomery
01.2012 - 09.2018
Associates - Communication and Business Communication, Marketing
El Camino College