Cintya O. Caceres
Houston,Texas
Summary
Highly motivated and results-driven professional with a proven track record of leadership and problem-solving in organizational settings. Skilled in supervisory roles, team building, and delivering exceptional customer service. Known for stepping into challenging positions and implementing effective changes that yield positive outcomes.
Overview
2024
2024
years of professional experience
Work History
Substitute Teacher
Cypress Fairbanks District
- Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Adapt teaching methods to fit the needs of each individual student
- Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria
- Provide in-class and at-home assignments based on the available lesson plan
- Develop lesson plans and assignments consistent with the regular teacher's past lesson plans
Assistant Manager
Gulf Coast Roofing
Houston, Texas
01.2015 - 04.2023
- Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills
- Experience stepping into roles and quickly making positive changes to drive company success
- Focused on using, training monitoring and morale-building techniques to maximize employee engagement and performance
- Preparing and editing documents letters, reports, memos, and emails
- Scheduling and coordinating meetings
- Taking dictation and supporting store of Ce supplies
- Coordinated project materials by managing physical and digital les, checking spreadsheets and updating reports
- Set departmental goals and deadlines
- Approve or develop supply budgets to ensure materials, labor, and equipment are used to full production objectives
- Discuss material costs with suppliers
- Recruit, train, appraise, and discharge employees
- Coordinate industrial production, processing, distribution, or marketing
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
Store Manager
Advance America
Houston, Texas
03.2011 - 01.2011
- With new loan options and financial services to better serve customers
- Review loan agreements to ensure that they are complete and accurate according to policy
- Help clients achieve their financial goals
- Send applications to credit analysts for review
- Loans within limits and refer non-limit loans to management for approval
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to support operational standards each day
- Prepare reports for overdue clients and send irreconcilable accounts to collectors
- Collect and deposit money into accounts
- Keep records of collections and disbursements, and ensure accounts are balanced
- Supervise staff with inexperienced staff training and orientation
Coordinator
South Side Pharmacy
Houston, Texas
04.2005 - 01.2011
- Maintain electronic mail systems and organize information flow within or between organizations
- Book appointments for customers or supervisors
- Process accounts receivable and disbursements, and maintains records
- Make conference, meeting, and travel arrangements for staff
- Prepare and mail checks
- Aid executives, coordinate and direct functions such as records, budgeting, people, and cleaning
- Prepare standard replies to routine inquiries
- Order supplies, maintains records management database systems, and perform basic bookkeeping
- Process payroll information
- Maintained records of customer needs and preferences
- Computed balances, totals or commissions to support accounting team
Assistant Manager Of Operations
Croft Trailer Supply
Houston, Texas
06.2000 - 06.2005
- Delivered excellent customer service by greeting and aiding each customer
- Organized schedules, work own and shift coverage to meet expected business demands
- Managed personnel scheduling, helping adequate coverage to meet demand
- Analyzed trends, finding consumer demand, and forecasting seasonal trends to streamline operations
- Verify data when processing incoming and outgoing checks and wire transfers to increase accuracy
- Developed lucrative relationships with clients to promote future business opportunities
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization
- Used excellent verbal skills to engage customers in conversation and effectively determined needs and requirements
- Prepare and analyze reports to identity and resolve personnel issues and make recommendations for improving the organization's personnel policies and practices
Case Manager
MEGA CARE AMBULANCE
Houston, Texas
06.1998 - 06.2005
- Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure client satisfaction
- Coordinated, scheduled and arranged meeting
- Obtains authorization for services or communicates the need for authorization to the medical billing department
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families
- Maintained logs and electronic client records following department and agency policies for effective monitoring
- Advocated for clients by obtaining information about treatment options and clinical status
- Coordinated support services and optimized communication between healthcare workers and patients
- Reviewed treatment plans against individual goals and healthcare standards
Education
Master - Social Work
Chamberlain University
Houston, TX06.2026
Master Of Business Administration - Management
American InterContinental University
Schaumburg, IL06.2019
Bachelor Of Science - Health Administration
American InterContinentaI University
Houston, TX05.2018
Skills
- Budget Management
- Administration and Reporting
- Documentation and Reporting
- Revenue Forecasting
- Cost Control
- Problem Resolution
- Goal Setting
- Managing Operations and Efficiency
- Customer Relations
- Time Management
- Strategic Planning
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Gulf Coast Roofing
01.2015 - 04.2023
Store Manager
Advance America
03.2011 - 01.2011
Coordinator
South Side Pharmacy
04.2005 - 01.2011
Assistant Manager Of Operations
Croft Trailer Supply
06.2000 - 06.2005
Case Manager
MEGA CARE AMBULANCE
06.1998 - 06.2005
Bachelor Of Science - Health Administration
American InterContinentaI University
Substitute Teacher
Cypress Fairbanks District
Master - Social Work
Chamberlain University
Master Of Business Administration - Management
American InterContinental University