CION EVANS

Conducted client intakes, gathered psychosocial histories, and assessed presenting concerns to determine risk level and service needs.

• Supported clients experiencing emotional distress, demonstrating empathy, crisis‑response skills, and adherence to ethical guidelines.

• Maintained confidential case notes and documentation in accordance with agency standards.

• Collaborated with supervisors to develop appropriate intervention plans and referrals.

Managed all Initial‑level cases, gathering essential client information and verifying documentation for legal and medical review.

• Assessed client needs by responding to status calls, medical updates, and requests for resources, including dire‑need letters and service referrals.

• Coordinated with attorneys regarding urgent evidence submissions and ensured timely communication.

• Coded, scanned, and uploaded confidential medical records into Prevail while maintaining strict privacy standards.

• Assisted clients with paperwork, address changes, and procedural guidance, demonstrating patience and clarity.

Managed front‑office operations including scheduling, client intake, and confidential record maintenance.

• Handled billing, claims, and insurance‑related documentation with accuracy and compliance.

• Served as first point of contact for clients, demonstrating professionalism, empathy, and strong interpersonal skills.

• Operated office equipment and maintained organized filing systems to support efficient service delivery.

Delivered high‑quality customer service in a fast‑paced environment.

• Ensured accuracy in cash handling, compliance with alcohol sales regulations, and adherence to store policies.

• Maintained a clean, safe, and organized workspace