Stevi Spencer
Glenarm,IL
Summary
Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within a team to achieve impactful results. Adaptable and dependable with a focus on active listening, empathy, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Graduate Student Intern (Counselor)
Gateway Foundation
Springfield, IL
08.2024 - Current
- Provided individual and group counseling to clients, fostering a supportive therapeutic environment.
- Developed and implemented tailored treatment plans for diverse populations.
- Collaborated with interdisciplinary teams to coordinate comprehensive care strategies.
- Conducted crisis intervention sessions, effectively managing urgent mental health situations.
- Utilized evidence-based practices to assess client progress and adapt treatment approaches accordingly.
Patient Care Technician
Springfield Memorial Health
Springfield, Illinois
11.2023 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided direct patient care, assisting with daily activities and ensuring comfort and safety.
Sales Associate and Manager
West Side Video Inc.
Springfield, Illinois
05.2017 - 11.2021
- Trained personnel on policies, procedures, and communications for in-person and telephone etiquette.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Led staff meetings to discuss customer service and sales goals, operational problems, or procedural changes.
- Conducted performance reviews, and handled employee matters relating to job performance, grievances, promotions, transfers, and terminations.
- Assisted with new business sales calls and persuaded customers to drive product sales.
Education
Master of Arts - Clinical Mental Health Counseling
University of Illinois At Springfield
Springfield, IL05-2026
Bachelor of Arts - Psychology
University of Illinois At Springfield
Springfield, IL12-2022
Skills
- Counseling
- Skilled in intake interviewing
- Building rapport
- Client advocacy
- Crisis intervention techniques
- Psychoeducation
- Adept at conflict resolution
- Treatment Planning
- Relapse prevention
- Multicultural competence
- Crisis intervention
Timeline
Graduate Student Intern (Counselor)
Gateway Foundation
08.2024 - Current
Patient Care Technician
Springfield Memorial Health
11.2023 - Current
Sales Associate and Manager
West Side Video Inc.
05.2017 - 11.2021
Bachelor of Arts - Psychology
University of Illinois At Springfield
Master of Arts - Clinical Mental Health Counseling
University of Illinois At Springfield