Cion Peralta
Counseling/Customer Service Specialist
Los Angeles,CA
Summary
Dynamic and dedicated professional with a positive attitude and strong problem-solving skills, experienced in enhancing client outcomes at New Options for Wellness. Proven ability to foster teamwork and collaboration through effective training and workshops, while demonstrating cultural competence and resilience in diverse environments. Committed to promoting community well-being and environmental awareness.
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
9
9
years of professional experience
Work History
Volunteer at Veterans Administration
West Los Angeles (volunteer)
01.2025 - 08.2025
- Promoted environmental awareness with educational workshops and hands-on activities.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Strengthened volunteer team effectiveness by providing training sessions.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Intern/Counselor
New Options for Wellness
04.2016 - 12.2024
- Enhanced client outcomes by implementing evidence-based counseling techniques and intervention
- Contributed to case management efforts by maintaining regular contact with external providers involved in client care.
- Led psychoeducational workshops on topics such as stress management, self-care, and healthy relationships to empower clients with valuable information.
- Successfully built trust with clients through active listening, empathy, and validation during individual counseling sessions.
- Provided guidance on coping strategies, helping clients build resilience and overcome challenges.
- Demonstrated cultural competence when working with diverse populations by considering cultural factors when creating treatment plans.
Education
Associate of Arts - Social And Behavioral Science
Palo Verde College
Blythe, CA06-2022
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Customer service Specialist since 2017
Timeline
Volunteer at Veterans Administration
West Los Angeles (volunteer)
01.2025 - 08.2025
Intern/Counselor
New Options for Wellness
04.2016 - 12.2024
Associate of Arts - Social And Behavioral Science
Palo Verde College
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