Cionna Sharpe
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Service Cashier
Mercedes-Benz of Pittsburgh
12.2024 - 06.2025
- Provide a welcoming experience by greeting all guests with professionalism and hospitality
- Process car purchases, technical services, and part transactions using Excel and Reynolds
- Guide customers to appropriate dealership departments based on their service needs
- Handle customer vehicles and ensure final interactions are positive and service expectations are met
- Maintain common areas, offering snacks, beverages, and Mercedes-Benz merchandise
- Collaborate with account managers and service advisors to ensure accurate and organized customer documentation
Guest Service Concierge
Pittsburgh Marriott City Center
06.2024 - 11.2024
- Managed daily operations of the exclusive Concierge Lounge, ensuring a premium experience for VIP and elite-status guests
- Managed a high-traffic lounge environment while maintaining accurate records and ensuring compliance with health, safety, and service policies
- Anticipate and respond to guest needs with discretion and professionalism, resolving issues promptly to uphold Marriott's service excellence
- Coordinate with hotel departments to support seamless guest experiences and high satisfaction ratings
Data Storytelling Intern
PublicSource
05.2024 - 07.2024
- Publish at least one story to PublicSource using data analysis for statistical reasoning
- Work with professional reporters in an office setting on a dataset that they have in hand to enhance Public Sources ability to analyze trends in data
- Review and analyze one dataset in the Western Pennsylvania Regional Data Center, and advise PublicSource regarding whether and how it might inform a story
Guest Concierge
UPMC Shadyside
11.2023 - 05.2024
- Greet all incoming and exiting guests or patients, while also ensuring they are in healthy conditions to get to their destination within the hospital
- Use excel sheets and MEDIPAC to manage doctors lists, patient surgeries for the day, patient statuses, and manage transportation for patients (call cabs, track medical buses, and call nurses to transport patients between destinations in the hospital)
- Direct patients around the hospital when in need of guidance
- Validate parking for patients
- Ensure proper safety protocols are being followed within the entry areas
Education
Bachelors of Science - Decision Science
Carnegie Mellon University
Pittsburgh, Pennsylvania12.2024
Skills
- Programming & Analysis: Python, R, Minitab
- Productivity Tools: Microsoft Office Suite (Word, PowerPoint, Excel)
- Research & Facilitation: Group facilitation, data collection and analysis, rigorous literature reviews
- CPR certified
- Record keeping
Awards
Tartan Scholar, Carnegie Mellon University
Timeline
Service Cashier
Mercedes-Benz of Pittsburgh
12.2024 - 06.2025
Guest Service Concierge
Pittsburgh Marriott City Center
06.2024 - 11.2024
Data Storytelling Intern
PublicSource
05.2024 - 07.2024
Guest Concierge
UPMC Shadyside
11.2023 - 05.2024
Bachelors of Science - Decision Science
Carnegie Mellon University
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