Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Fonseca García

Nashville,TN

Summary

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Manager

The Fud Trailer Company
01.2025 - Current
  • Head of the customer experience at the most successful dealership of the company in Nashville, Tennessee.

Chess Professor

Chess Academy
01.2020 - Current
  • Chess coach for elementary school children in ASFM and Colegio Israelita in the past, Currently Online.

Quality Assurance Engineer

FRISA Forjados
06.2022 - 01.2025
  • Auditor of product quality standards. Head of Santa Catarina’s plant.

Account Receivable Coordinator

Afirme Grupo Financiero
10.2021 - 06.2022
  • Management of accounts receivable in facultative reinsurance, damage claims area.

DeAcero
01.2021 - 06.2021
  • Improvement of logistic processes
  • Reduction of stayance time in distribution centers.

Quality Intern

International Automotive Components
06.2020 - 12.2020
  • Reduction of scrap in the component Passenger Mid Panel.

British American Tobacco
01.2020 - 06.2020
  • Continuous Improvement
  • Redesign of the change management system in Bevel Pack.

Education

Master - Corporate Finance

Universidad Autónoma de Nuevo León, FACPYA
01.2023

Industrial and Systems Engineering - undefined

Universidad de Monterrey
01.2021

Social Service - undefined

Factor 360
01.2018

High School - Programming Technician

CBTIS 43
01.2016

Skills

  • Planning

  • Leadership

  • Analysis

  • Programming

  • Data analysis

  • Excel

  • Minitab

  • Autocad

  • Python

  • Problem-solving

  • Multitasking and organization

Certification

  • Auditor ISO 9001:2015
  • Diploma in damage claims
  • Captain of UDEM Chess team
  • Coordinator of Sports I-link
  • Industrial Eng. Students Society
  • Vicepresident Of Residents Council
  • Acknowledgment “Espiritu troyano”
  • Peer tutor in math

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Manager

The Fud Trailer Company
01.2025 - Current

Quality Assurance Engineer

FRISA Forjados
06.2022 - 01.2025

Account Receivable Coordinator

Afirme Grupo Financiero
10.2021 - 06.2022

DeAcero
01.2021 - 06.2021

Quality Intern

International Automotive Components
06.2020 - 12.2020

Chess Professor

Chess Academy
01.2020 - Current

British American Tobacco
01.2020 - 06.2020

Industrial and Systems Engineering - undefined

Universidad de Monterrey

Social Service - undefined

Factor 360

High School - Programming Technician

CBTIS 43

Master - Corporate Finance

Universidad Autónoma de Nuevo León, FACPYA

Similar Profiles

CREATE PROFILE
Luis Fonseca García