Jason Caskey

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Managed a team of up to 40+ technicians, ensuring timely completion of work and high-quality workmanship.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Streamlined scheduling procedures, optimizing technician routing to maximize productivity and minimize client wait times.
• Mentored new technicians, fostering a positive team dynamic that encouraged knowledge sharing, skill development, and holding others accountable.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Develop and execute marketing plans and programs to ensure profit growth and expansion of service.
• Develop and conduct initial and upward training for technicians in volumes of 40+ associates, in customer relations, sales and technical procedures
• Issue written and oral instructions to department associates.
• Track hourly, daily, and weekly sales efficiencies, and monitor and manage individual goals and efficiencies for every associate on multiple campaigns.
• Recruit, interview, and select appropriate personnel as identified to efficiently staff production functions.
• Evaluate performance, make salary adjustments, and administer disciplinary action consistent with company policy. Counsel associates with work misconduct or performance to maintain standards of work performance and personal conduct.
• Training & Development of other Service Managers.
• Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings.
• Works with other managers to identify ways to reduce customer cancellations.
• Met with customers to discuss service needs and offer available solutions.
• Analyzed service reports to identify areas of improvement.

• Reported weekly information and presented to business leaders my General for decision-making, solutions and improvements, completing Service manager rotation training and gradated February 22, 2021.
• Planned and coordinated routes equipment, chemical regulation for 12 aeration new laborers in our "2020" 13 week campaign.
• Coordinated with team and planner to right size routing, market review, and skill set's at two Baltimore locations to meet our customers commitments, communicating updates to all involved parties on consistent basis.
• Followed and implemented with branch leadership TruGreen playbook training programs for new employees, resulting in improved morale and better skills development developing hybrid specialist to handle T3 routes, Push lawn, Hort routes and mosquito routes. for our branch and hitting KPI' standards, such as IBT, Service rate and quilty.
• Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.

Provided service to residential and commercial customers.

• Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
• Treated lawns with chemical applications to improve appearance and health.
• Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
• Determined causes of lawn and garden issues and recommended effective solutions.
• Provided exceptional customer service by addressing concerns promptly and professionally.
• Increased client referrals through word of mouth marketing by consistently exceeding expectations.
• Ensured safety compliance by implementing proper procedures when handling chemicals or operating machinery.