Moses Mo Wildfang
Renton,WA
Summary
To support business prospects and patrons a with an emphasis on process improvements; Specific areas of interest include business operations and business modeling, fielding incoming request and support through various communication mediums (phone, chat, and virtual.)
Highly motivated Manager with 10 years of service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
12
12
years of professional experience
Work History
Service Manager
Ulta Cosmetics And Salon
Seattle, WA
10.2021 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited and developed employees and contractors for Retail and Salon.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Maintained financial accuracy when handling over $45k in revenue each day.
Business Systems Analyst
Liberty Mutual Insurance
01.2008 - 01.2017
- Interprets business needs and translates them into understandable requirements
- Ability to transform raw data into graphical format with Microsoft applications: Microsoft Word and Excel
- Led facilitated interactions between the business, IT managers, and peers
- Partners with key members on process improvements and implementation of existing processes
- Experienced Analyst with exceptional analytical and rationale skills
- Elicits requirements for projects and articulates them through verbal and written communication
- Provide qualitative and quantitative metrics through different methodologies; data flow charts, data mining and effective communication skills
- Use standard BABOK methodologies and lifecycle techniques, including but not limited to, waterfall, agile, and SDLC lifecycles and UML Use Case modeling
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations
- Interact with customers and co-workers to diagnose and resolve problems
- Act as a single point of contact for resolution for resolving technology related issues
- Experienced in successful implementation of process improvements.
Corporate IT Help Desk Agent
Safeco Insurance
01.2006 - 01.2008
- Provide and update effective solutions to knowledge base articles as needed
- Responsible for providing technical assistance to end users that utilize multimedia conferencing
- (video and telephone)
- Provided support to onshore and offshore employees utilizing effective communication skills
- Troubleshooting simple to moderately complex hardware and software issues
- Responsible for making sound IT decisions
- Responsible for troubleshooting, analyzing, resolving, and tracking technical problems.
Education
Master of Business Analysis Diploma -
Villanova University
High School Diploma - undefined
Bartlett High School
Bachelor of Arts -
Evergreen Community College
Shoreline, WA 12.2018
Masters of Business Analysis - undefined
Skills
- Networking:
- TCP/IP, SMS,VPN
- Platforms: Windows 2000, XP, Vista, Windows 10
- Microsoft Office (including Word, Outlook, Excel, Power Point, Project)
- Mainframe, including TSO, PL File and IMS
- Strategic business planning
- Customer service management
- Budgeting
- Culture development
- Proficient in Business Intelligence Dashboard
- Microsoft Teams collaboration
- Employee supervision
- Till counting
- Staff Management
- Employee development
Hiking and Paddle Boarding
I love to hike the enchanting trails in the beautiful state of Washington. In the summer, one could find me on my SUP with my dog Ola. Yes, dogs can paddle board too!
Timeline
Service Manager
Ulta Cosmetics And Salon
10.2021 - Current
Business Systems Analyst
Liberty Mutual Insurance
01.2008 - 01.2017
Corporate IT Help Desk Agent
Safeco Insurance
01.2006 - 01.2008
Master of Business Analysis Diploma -
Villanova University
High School Diploma - undefined
Bartlett High School
Bachelor of Arts -
Evergreen Community College
Masters of Business Analysis - undefined
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