Kevin Brinkerhoff
Ocean,NJ
Summary
- Over 10 years of experience in network and systems engineering, with a strong emphasis on monitoring solutions and a proven track record in improving infrastructure performance.
- Extensive experience in sales engineering, demonstrated through direct involvement in demoing monitoring solutions, effectively addressing customer questions, and providing tailored solutions, significantly contributing to sales growth and customer satisfaction.
- More than 5 years of leadership experience managing technical teams, fostering an environment of innovation and efficiency, while maintaining role as the department's technical expert and mentor.
- Skilled in identifying customer needs and concerns during the sales process, and adept at translating technical features into compelling value propositions that resonate with clients and drive successful outcomes.
- Strong communicator with a talent for bridging the gap between technical solutions and business needs, ensuring clear understanding and alignment with client expectations and project goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DevOps Manager
Aspire Technology Partners
08.2021 - Current
- Design and execute comprehensive demo environments tailored to prospective customers’ needs, effectively showcasing product capabilities and value; proficiently address technical queries to enhance customer understanding and facilitate informed decision-making.
- Lead a team of DevOps engineers, overseeing daily operations, coordinating development efforts, and enhancing system reliability and performance in a collaborative and innovative team environment.
- Spearhead the Managed Services tool stack as the lead engineer, overseeing and optimizing the integration and performance of key technologies including ScienceLogic, RestorePoint, AWS, ServiceNow, ConnectWise Control, and OpenVPN, enhancing service delivery and operational efficiency.
- Regularly work with client stakeholders to review and define improvement opportunities for network monitoring and incident resolutions often leading to new custom logic being added to our overall management portfolio.
- Design and oversee a major project to transition the majority of physical appliances at customer sites to AWS, enhancing Managed Services efficiency, reliability, and scalability.
NOC Manager
Aspire Technology Partners
03.2020 - 08.2021
- Led a multidisciplinary team of routing, switching, and security engineers and analysts, delivering exceptional support for customer networks as part of comprehensive managed service offerings. Define, document, and enforce policies and procedures to improve efficiency, accuracy, and accountability within the NOC.
- Facilitate regular one-on-one meetings with team members to identify challenges and develop actionable strategies for performance enhancement and professional growth.
- Cultivate and sustain positive relationships with Managed Services clients via consistent touch base calls and quarterly business reviews, ensuring client satisfaction and service excellence.
- Manage the quarterly profit and loss (P&L) statements for the team, ensuring financial targets are met while maintaining high-quality service delivery.
- Function as the key liaison for the Managed Services department, orchestrating both technical and non-technical communications with other internal departments to enhance collaboration and streamline operations.
Technical Lead
Aspire Technology Partners
10.2016 - 03.2020
- Serve as the technical guide for a Network Operations Center comprising over 20 engineers and analysts, catering to a diverse client base including sectors like healthcare, global retail/manufacturing, and state, local, and education (SLED).
- Lead the demonstration, deployment, management, and enhancement of tools critical for daily Managed Services operations, including ScienceLogic, OpsRamp, and ConnectWise Control.
- Deliver tier 3 support for critical infrastructure issues related to routing, switching, security, and wireless systems.
- Collaborate closely with the CTO and Director of Managed Services to develop and implement a strategic roadmap for service delivery.
- Streamline and validate alarm workflows to ensure engineers and clients receive only relevant notifications, thereby minimizing unnecessary alerts.
- Design and update the project outlines for onboarding new Managed Services customers and directly oversee these projects to ensure successful integration.
- Mentor junior engineers in the NOC, providing technical guidance and fostering professional development.
Network Consulting Engineer
Something Digital
08.2015 - 03.2016
- Worked as a Network Consultant for law firms and financial institutions in Manhattan and surrounding areas, focusing on improving network functionality and security.
- Continuously researched and applied new methods to boost network performance and enhance security for client systems.
- Regularly engaged with clients to assess their existing network setup, performance issues, and security concerns, ensuring alignment with their requirements.
- Developed and delivered detailed pre-installation, as-built, and other relevant documentation to clients, maintaining clarity and professionalism.
- Provided round-the-clock on-call support, offering swift and effective solutions to ensure continuous network reliability and client satisfaction.
Network Consulting Engineer
Presidio
06.2014 - 08.2015
- Served as a Network Consultant, specializing in delivering high-impact solutions to enterprise-class clients across retail, financial, and other sectors.
- Led wireless and core network deployments, overseeing projects from initial design to final completion for K-12 school districts and college campuses, ensuring educational institutions received top-tier network capabilities.
- Executed comprehensive wireless surveys using AirMagnet, facilitating both predictive planning and post-deployment assessments to optimize network performance and coverage.
- Directed installation teams for meticulous cabling, rack setup, and device installation in MDF, IDF, and COLO environments, ensuring high standards of organization and functionality.
- Created, reviewed, and delivered a wide array of professional documentation including pre-installation guides, as-built records, and other critical project documentation, providing clients with clear, detailed, and useful information.
Customer Support Engineer
Cisco Systems, Inc.
06.2011 - 11.2012
- Conduct thorough analyses and replicate customer issues with Cisco ASA/FWSM and IOS Firewalls, working closely with development teams to identify underlying causes and advance towards effective solutions.
- Offer expert technical support to clients, addressing issues across Cisco's security portfolio with a focus on firewall technologies such as ASA, IOS Firewall, and Cisco Security Manager.
- Diligently document all actions taken during case resolution in the service request tracking system and maintain transparent communication with customers, providing regular updates on the status of their service requests.
Education
Bachelor of Applied Arts And Sciences - Applied Networking And Systems Administration
Rochester Institute of Technology
Rochester, NY05.2021
Skills
Monitoring Solutions:
ScienceLogic, OpsRamp, Auvik, PRTG, Solarwinds
Networking:
Cisco, Palo Alto, HP, Aruba, Juniper, Fortinet, Extreme
Systems:
VMware, Cisco, Microsoft, Pure, Dell
Cloud:
AWS, Azure
Automation:
Gitlab, Terraform, Ansible
Languages:
Python, Java, Javascript
Certification
- Cisco Certified Network Professional (CCNP) - Routing and Switching
- Cisco Certified Network Professional (CCNP) - Datacenter
- Cisco Certified Network Associate (CCNA) - Wireless
- AWS Certified Solutions Architect - Associate
- Certified Meraki Networking Associate (CMNA)
- Palo Alto Certified Network Security Engineer (PCNSE6)
- ITILv4
- Certified ScrumMaster (CSM)
Timeline
DevOps Manager
Aspire Technology Partners
08.2021 - Current
NOC Manager
Aspire Technology Partners
03.2020 - 08.2021
Technical Lead
Aspire Technology Partners
10.2016 - 03.2020
Network Consulting Engineer
Something Digital
08.2015 - 03.2016
Network Consulting Engineer
Presidio
06.2014 - 08.2015
Customer Support Engineer
Cisco Systems, Inc.
06.2011 - 11.2012
Bachelor of Applied Arts And Sciences - Applied Networking And Systems Administration
Rochester Institute of Technology
- Cisco Certified Network Professional (CCNP) - Routing and Switching
- Cisco Certified Network Professional (CCNP) - Datacenter
- Cisco Certified Network Associate (CCNA) - Wireless
- AWS Certified Solutions Architect - Associate
- Certified Meraki Networking Associate (CMNA)
- Palo Alto Certified Network Security Engineer (PCNSE6)
- ITILv4
- Certified ScrumMaster (CSM)
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