Cipriana Calderon
El Cajon,CA
Summary
A dynamic professional with a proven track record at Crestwood Behavioral Health Inc., I excel in client advocacy and empathy development. Leveraging resource referrals and intervention planning, I've significantly enhanced recovery journeys. My approach combines professional ethics with a deep understanding of relapse prevention, driving meaningful progress in mental health care.
Knowledgeable [Desired Position] with solid foundation in guiding individuals through recovery processes. Proven ability to support clients in achieving meaningful personal milestones and fostering positive behavioral changes. Demonstrated expertise in motivational interviewing and crisis intervention.
Experienced with motivational interviewing and crisis intervention, ensuring effective client support. Utilizes strong communication and empathy to build trust and facilitate recovery. Track record of empowering clients to achieve personal milestones and positive behavioral changes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Recovery Coach
Crestwood Behavioral Health Inc.
09.2024 - Current
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.
Lead Mental Health Worker
Alvarado Parkway Institute
05.2022 - 07.2024
- Ensured high-quality care delivery through regular supervision of team members, providing constructive feedback and addressing performance concerns promptly.
- Advocated for increased funding and resources within the mental health field by participating in legislative discussions and community forums.
- Enhanced patient care by implementing evidence-based mental health interventions and treatment plans.
- Managed caseloads effectively, prioritizing urgent needs while maintaining attention to detail in documentation and record keeping.
- Developed strong relationships with patients'' families, fostering a supportive environment for continued progress.
EVS Technician
Viejas Casino & Resort
02.2021 - 01.2022
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
EVS Technician
Sycuan Casino Resort
06.2019 - 02.2021
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
Cashier
Taco Bell
01.2019 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Party City
08.2017 - 01.2019
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Guest Service Ambassador
Fuddruckers Restaurants LLC
05.2014 - 08.2017
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Assisted management in analyzing guest feedback data to identify areas for improvement within the department''s offerings or processes.
- Coordinated special events bookings, working closely with clients to deliver memorable experiences tailored to their needs.
Sandwich Artist
SUBWAY®Restaurants
06.2012 - 03.2013
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Education
No Degree - Psychology
San Diego City College
San Diego, CASkills
- Resource referrals
- Self-care techniques
- Professional ethics
- Relapse prevention
- Client advocacy
- Goal setting
- Intervention planning
- Treatment goals
- Recovery planning
- Client education
- Empathy development
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Timeline
Recovery Coach
Crestwood Behavioral Health Inc.
09.2024 - Current
Lead Mental Health Worker
Alvarado Parkway Institute
05.2022 - 07.2024
EVS Technician
Viejas Casino & Resort
02.2021 - 01.2022
EVS Technician
Sycuan Casino Resort
06.2019 - 02.2021
Cashier
Taco Bell
01.2019 - 06.2019
Cashier
Party City
08.2017 - 01.2019
Guest Service Ambassador
Fuddruckers Restaurants LLC
05.2014 - 08.2017
Sandwich Artist
SUBWAY®Restaurants
06.2012 - 03.2013
No Degree - Psychology
San Diego City College
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