Summary
Overview
Work History
Education
Skills
Timeline
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Cipriana Rizea

El Mirage,AZ

Summary

Experienced and dedicated Customer Service Representative fluent in English and Romanian . Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

1
1
year of professional experience

Work History

Membership Advisor

Northwest Valley YMCA
El Mirage, AZ
06.2022 - 07.2022
  • Actively engaged clients upon entrance with pleasant greeting.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Pharmacy Tech

CVS Pharmacy
El Mirage, United States
01.2022 - 06.2022
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Helped customers complete purchases, locate items and join reward programs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Reviewed and verified customer information and insurance provider information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Fry's Pharmacy
, Arizona
12.2021 - 01.2022
  • Handed out and prepared medication for patients alongside pharmacist
  • Engaged with patients regarding medication needs
  • Organized and maintained pharmacy inventory

Read Better Be Better
Phoenix, Arizona
07.2021 - 09.2021
  • Guided students in low income communities to improve in learning english
  • Collaborated with team regarding student engagement and needs
  • Spoke to parents about student progress
  • Student Doula (Labor and delivery)
  • Works with families to ensure birth is as desired
  • Regulary checks in
  • Providing mental and physical support to mothers in labor and their families
  • CVS PHARMACY
  • Handed out and prepared medication for patients alongside pharmacist
  • Engaged with patients regarding medication needs
  • Organized and maintained pharmacy inventory

Education

Associate of Arts - Family Life Education

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
06.2024

High School Diploma -

Dysart High School
03.2020

Skills

  • WPM 100 % accuracy
  • Proficient in
  • Excel, Word,PowerPoint, Photoshop
  • Computer Hardware tester
  • Excellent with children of all ages including infants
  • Customer Outreach
  • Service Quality
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Meeting Agendas and Minutes

Timeline

Membership Advisor

Northwest Valley YMCA
06.2022 - 07.2022

Pharmacy Tech

CVS Pharmacy
01.2022 - 06.2022

Fry's Pharmacy
12.2021 - 01.2022

Read Better Be Better
07.2021 - 09.2021

Associate of Arts - Family Life Education

Maricopa Community Colleges - Estrella Mountain Community College

High School Diploma -

Dysart High School

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Cipriana Rizea