Summary
Overview
Work History
Education
Skills
Timeline
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Cipriano Ortiz

Seattle

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

7
7
years of professional experience

Work History

Yard Worker

Wine Valley Siding Supply
04.2022 - Current
  • Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
  • Ensured timely completion of tasks by prioritizing workload according to urgency or importance.
  • Displayed strong problem-solving skills when faced with unexpected challenges or obstacles during daily operations.
  • Assisted in expediting shipping processes by loading and unloading trucks with proper materials and equipment.

Small Business Owner

Last Mile Renvovaters
10.2019 - 03.2022
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.

Security Officer

Stonewall Security
01.2020 - 01.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Amazon Logistics Manager

Amazon
03.2018 - 09.2020
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
  • Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.

Education

No Degree -

Seattle Central
Seattle, WA

High School Diploma -

Shorecrest Highschool
Shoreline, WA
06-2013

Skills

  • Operations management
  • Business management and development
  • Financial management
  • Project management
  • Strategic planning
  • Staff hiring
  • Payroll administration
  • Human resources administration
  • Customer service
  • Teamwork and collaboration
  • Customer relations
  • Relationship building
  • Team leadership
  • Marketing strategies

Timeline

Yard Worker

Wine Valley Siding Supply
04.2022 - Current

Security Officer

Stonewall Security
01.2020 - 01.2022

Small Business Owner

Last Mile Renvovaters
10.2019 - 03.2022

Amazon Logistics Manager

Amazon
03.2018 - 09.2020

No Degree -

Seattle Central

High School Diploma -

Shorecrest Highschool

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Cipriano Ortiz