Cira Gonzalez
Providence,RI
Summary
Proven customer service expert with a history at Home Depot, adept at handling cash transactions and ensuring customer satisfaction. Known for exceptional work ethic and empathy, I've boosted repeat business through outstanding service and meticulous attention to detail. Skilled in both customer assistance and maintaining pristine environments, my approach has consistently enhanced customer relations and loyalty.
Overview
2020
2020
years of professional experience
Work History
Cashier,customer Service
Home Depot
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Rental Car Cleaner
Hertz Car Rental
02.2013 - 09.2019
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Established rapport with customers through friendly interactions while preparing their rental cars, contributing to repeat business.
- Boosted efficiency within the team by sharing knowledge and expertise regarding best practices in car care and maintenance procedures.
- Contributed to inventory management efforts by accurately documenting vehicle conditions after each use and reporting findings to management.
- Supported team goals by assisting coworkers during peak periods or when faced with tight deadlines, fostering a collaborative work environment.
Education
Diploma - Gerneral Studies
Mt Pleasant High
Providence, RI06.1991
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Payment processing
- Refunds and exchanges
- Refund handling
Timeline
Rental Car Cleaner
Hertz Car Rental
02.2013 - 09.2019
Cashier,customer Service
Home Depot
Diploma - Gerneral Studies
Mt Pleasant High
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