Cire' Brown
Burlington,NC
Summary
Dynamic Memory Care Coordinator at The Oaks Of Alamance with a proven track record in enhancing resident engagement and cognitive function. Skilled in developing personalized care plans and training staff, while excelling in customer service and conflict resolution. Committed to fostering compassionate environments and maintaining strong family relationships.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Memory Care Coordinator
The Oaks Of Alamance
Burlington, NC
07.2018 - 11.2025
- Coordinated daily activities for residents to enhance engagement and cognitive function.
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Conducted regular assessments of resident needs to ensure appropriate support services were provided.
- Trained staff on best practices for memory care, fostering a compassionate and supportive environment.
- Maintained detailed documentation on resident progress, collaborating with medical professionals to make informed decisions about treatment plans.
- Provided compassionate support for patients and their families during the transition into memory care living arrangements.
- Implemented effective communication strategies with residents experiencing memory loss or confusion, helping them feel more at ease in their surroundings.
- Fostered a positive, welcoming environment within the memory care community by addressing any concerns promptly and professionally.
- Developed and maintained strong relationships with residents'' families, ensuring proper communication regarding progress and any concerns.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Supported residents during difficult moments related to dementia symptoms, providing reassurance and understanding in order to maintain emotional wellbeing.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
Sales Associate
Merchant's
Burlington, NC
04.2012 - 04.2020
- Assisted customers in product selection and inquiries to enhance
- Maintained visual merchandising standards to attract customers and promote products effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate
Lane Bryant
Burlington, NC
11.2013 - 05.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Developed knowledge of product features and benefits, providing informed recommendations to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant Manager
Dress Barn
Burlington, NC
08.1998 - 12.2010
Education
High School Diploma - English
John Dewey
Brooklyn, NY06.1981
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Conflict resolution
Accomplishments
Pharmacy Technician Certificate
Med Tech Certification
Timeline
Memory Care Coordinator
The Oaks Of Alamance
07.2018 - 11.2025
Sales Associate
Lane Bryant
11.2013 - 05.2020
Sales Associate
Merchant's
04.2012 - 04.2020
Assistant Manager
Dress Barn
08.1998 - 12.2010
High School Diploma - English
John Dewey