Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Ciro M. Palacios

Resident Manager
New York,NY

Summary

I am a detail-oriented resident manager with over thirty years of experience in residential maintenance, including electrical and plumbing repairs. Communicate effectively with the board members, owners, and tenants to ensure residents' satisfaction. Excellent problem-solving and "call to action" skills. Schedule preventative maintenance programs to eliminate building and systems problems and ensure compliance with building codes. Tenants' superiors and tenants characterize me as thorough & very easygoing. I am a detail-oriented resident manager with over thirty years of experience in residential maintenance, including electrical and plumbing repairs. Communicate effectively with the board members, owners, and tenants to ensure residents' satisfaction. Excellent problem-solving and "call to action" skills. Schedule preventative maintenance programs to eliminate building and systems problems and ensure compliance with building codes. Tenants' superiors and tenants characterize me as thorough & very easygoing.

Overview

34
34
years of professional experience
2
2
Certification

Work History

Resident Manager

West Village Housing Corporation
New York, USA
12.2023 - Current
  • I direct 42 residential buildings with 422 units of Coop property, with a staff of 16 members
  • I oversee a team of maintenance technicians on daily maintenance operations, focusing on efficiently running maintenance projects and operational functions and ensuring the preservation of the property and its value
  • Orchestrated with the onsite property manager to ensure R&M expenses aligned with the budget, including submitting and reviewing purchase orders
  • Assist with oversight of capital project execution
  • Supervised vendors to ensure timely completion of repairs, R&M, and projects throughout the property
  • Facilitated routine installation or repairs of doorjambs, moldings, hinges, door closers, locks, knobs, shelving, and counter installation
  • Executed routine to arduous plumbing duties, inspecting, installing, repairing, and replacing pipes, fittings, and plumbing fixtures; unclogging sinks and toilets; repair water faucets and assemblies and replacement of washers, repairs or replacement pipes; repair of fountains, etc
  • (including supervision of all above tasks)
  • Authored OSHA safety protocol to complex electrical duties, including inspecting and testing lighting, wiring, and power circuits; replaced faulty switches, lamps, and ballasts (including supervision of all above tasks)
  • Conducted repair and maintain mechanical equipment, including heating, cooling, HVAC & conditioning
  • Includes overseeing the operation of baseboard and water heaters, make-up units, and booster pumps
  • Diagnoses problems
  • Disassembles units, cleans, repairs, and replaces parts (including supervision of all above tasks)
  • Interpreted blueprints and building specifications to map layouts for pipes, drainage systems, and other plumbing materials

Resident Superintendent

American Park Coop
Brooklyn, USA
06.2004 - 12.2022
  • Repaired/maintained machinery such as motors, pumps, belts, fans, boilers, and water heaters supervision
  • Performs routine to complex painting duties, including drywall or plaster repair, painting, etc
  • (including management of all above tasks)
  • Lead the management of maintenance teams to higher levels of performance through hiring, training, and creative problem solving with knowing what to prioritize or what to delegate
  • Oversaw for the purchasing of building supplies, tools, safety equipment, and staff PPEs
  • Conducted safety inspections and trained staff on safety & emergency procedures, including compliance with building and safety codes
  • Liaison between outside contractors and vendors performing work at the building location
  • Implemented quality control programs

Handyman

Manhattan Beach Estates
Brooklyn, USA
06.1990 - 06.2004
  • Installed pipes and fixtures, such as sinks and toilets, for water, gas, steam, air, or other liquids
  • Responsible for all pipe-cutting using specialized machinery and tools used for pipe cutting
  • Choose plumbing materials based on budget, location, and intended building uses
  • Certified O.S.H.A directed all health and safety standards that comply with building codes
  • Prepared bids and schedules and oversee other workers, such as apprentices and helpers
  • Supervised a total of 7 staff members, with the delegation of duties, scheduling of daily assignment

Education

High School -

Fort Hamilton High School
06.1990

Skills

  • Residential Building Operations
  • Management
  • Staff Supervision
  • DOB Codes/Regulations
  • FDNY Codes/Regulations
  • DEP Codes/Regulations
  • Electric
  • Plumbing
  • Building Budgets
  • Preventative Maintenance
  • Boilers
  • Air Conditioners
  • Heaters
  • Water Mains
  • Central Air Conditioning
  • Vendor Supervision
  • Contractor Supervision
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Mobile Email
  • Computer Technology
  • Problem Solving
  • Building Link
  • Local Law 11
  • Local Law 8
  • Emergency Response
  • Property Inspections
  • Building Maintenance
  • Supply Coordination
  • Energy efficiency
  • Safety Compliance
  • Rule Enforcement

Certification

  • OSHA certified, 30 credits
  • Boiler licensed, #P99 (FDNY)

Personal Information

Title: Resident Manager

Timeline

Resident Manager

West Village Housing Corporation
12.2023 - Current

Resident Superintendent

American Park Coop
06.2004 - 12.2022

Handyman

Manhattan Beach Estates
06.1990 - 06.2004

High School -

Fort Hamilton High School

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Ciro M. PalaciosResident Manager