Cisaly Payne

• Welcomed patients and provided clear information regarding appointments and office procedures

• Responded to phone and in‑person inquiries in a timely, professional manner

• Scheduled, confirmed, and updated patient appointments
• Assisted patients with forms, documentation, and check‑in processes
• Maintained a tidy, organized reception and waiting area
• Processed insurance, payments, and documentation through medical software
• Coordinated with insurance providers and health funds regarding patient coverage
• Prepared, scanned, filed, and mailed medical documents and correspondence
• Provided reassurance and support to patients experiencing stress or discomfort
• Monitored and replenished office and clinical supplies
• Assisted in communicating updates and scheduling for staff and provider meetings
• Ensured confidentiality and secure handling of patient information

• Collaborated with physicians and clinical staff to support smooth patient flow

• Managed inbound and outbound calls for scheduling and support
• Scheduled and confirmed client appointments
• Entered and processed messages accurately
• Coordinated information between departments and callers
• Performed warm transfers to the appropriate personnel
• Used online search tools to locate facilities and resources for clients

• Greeted patients and assisted with questions or needs
• Answered calls and routed inquiries to the correct departments
• Scheduled, rescheduled, and canceled appointments
• Guided patients through completing forms and medical documents
• Maintained an organized and calm reception environment
• Processed billing, payments, and insurance entries using medical systems
• Communicated with Medicare and insurance providers regarding claims
• Managed scanning, faxing, filing, and mailing of documents
• Provided comfort to distressed patients during challenging situations
• Monitored supply inventory and coordinated restocking
• Organized staff meetings and communicated updates
• Maintained strict confidentiality of patient records
• Worked with clinicians to coordinate patient care processes