CISCO HARBECK
Newton,MA
Overview
3
3
years of professional experience
Work History
TECHNICAL SUPPORT SPECIALIST
Tech Spot At Wentworth Institute Of Technology
10.2022 - 11.2024
- Provide hardware and software troubleshooting support to end-users, ensuring timely resolution of issues
- Assist with the installation, configuration, and updating of computer systems, and software for the university's tech center
- Deliver exceptional customer service by explaining technical details to non-technical users and ensuring user satisfaction
NETWORK ENGINEERING INTERN
The MITRE Corporation
04.2024 - 08.2024
- Supported government projects, including work on an Air Force initiative, contributing to the enhancement of network security and infrastructure
- Worked on projects involving virtualized environments and ensuring secure deployment and configuration to minimize security risks
- Assisted in deploying security monitoring tools and testing new technologies for network defense
- Utilized virtual machines to replicate network infrastructures and simulate potential scenarios, aiding in testing
- Collaborated with network engineers to identify potential network issues and implement infrastructure improvements to enhance performance and reliability
Target Tech
Target
07.2023 - 11.2023
- Provided technical support to customers by troubleshooting and resolving hardware, software, and network-related issues.
- Assisted with the installation and configuration of electronic devices, ensuring seamless integration with user systems.
- Delivered excellent customer service by explaining technical concepts in an easy-to-understand manner and tailoring solutions to individual needs.
- Maintained up-to-date knowledge of the latest technology products to provide accurate recommendations and support.
Cashier
Home Depot
06.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
GEEK SQUAD
Best Buy
09.2021 - 12.2021
- Assisted with the installation and configuration of new devices, including software setup and network connectivity
- Provided personalized troubleshooting, adapting solutions to meet the unique needs of individual customers
- Diagnosed and repaired hardware and software issues to ensure optimal device performance
Education
Bachelor of Science - Computer Science
Wentworth Institute of Technology
Boston, MA08.2026
Skills
- Effective Communication
- Team Collaboration
- Troubleshooting
- Analytical Thinking
- Leadership
- Excellent Customer Service
- Time Management
- Problem-Solving
Timeline
NETWORK ENGINEERING INTERN
The MITRE Corporation
04.2024 - 08.2024
Target Tech
Target
07.2023 - 11.2023
TECHNICAL SUPPORT SPECIALIST
Tech Spot At Wentworth Institute Of Technology
10.2022 - 11.2024
Cashier
Home Depot
06.2022 - 06.2023
GEEK SQUAD
Best Buy
09.2021 - 12.2021
Bachelor of Science - Computer Science
Wentworth Institute of Technology
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