Dylan Harbeck
Boston,MA
Summary
Driven Network Security Engineering Intern with an active Secret Security Clearance and proven track record at MITRE Corporation and Tech Spot At Wentworth Institute of Technology. Skilled in virtualization, network infrastructure, with hands-on experience in recreating network infrastructures using virtual machines in a DoD environment. Adept at diagnosing and resolving technical issues, working with technologies like Docker, C#, and various security protocols. Demonstrates exceptional team collaboration and troubleshooting abilities. Achieved significant improvements in customer service, network reliability, and system performance through innovative solutions and meticulous problem-solving
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
Tech Spot At Wentworth Institute Of Technology
10.2022 - Current
- Provide hardware and software troubleshooting support to end-users, ensuring timely resolution of issues
- Assist with the installation, configuration, and updating of computer systems, and software for the university's tech center
- Deliver exceptional customer service by explaining technical details to non-technical users and ensuring user satisfaction
Network Engineering Intern
The MITRE Corporation
05.2024 - 08.2024
- Worked on projects involving virtualized environments and cloud infrastructure, ensuring secure deployment and configuration to minimize security risks
- Assisted in deploying security monitoring tools and testing new technologies for network defense
- Utilized virtual machines to replicate network infrastructures and simulate potential scenarios, aiding in testing
- Collaborated with network engineers to identify potential network issues and implement infrastructure improvements to enhance performance and reliability.
Cashier
The Home Depot
06.2022 - 07.2023
- Operated cash register to accurately handle cash, check, and credit card transactions, ensuring efficiency and accuracy at checkout
- Assisted customers in completing purchases, locating items throughout the store, and answering inquiries about products and services
- Restocked and organized merchandise in the front lanes, maintaining a clean and welcoming checkout area
Geek Squad
Best Buy
09.2021 - 02.2022
- Assisted with the installation and configuration of new devices, including software setup and network connectivity
- Provided personalized troubleshooting, adapting solutions to meet the unique needs of individual customers
- Diagnosed and repaired hardware and software issues to ensure optimal device performance for customers
Education
Bachelor of Science - Computer Science
Wentworth Institute of Technology
Boston, MA08.2026
High School Diploma -
Somerset Berkley Regional High School
Somerset, MA05.2022
Skills
- Teambuilding
- Multitasking Abilities
- Self-Motivated
- Java
- Customer service
- Troubleshooting
- Python
- Computer literacy
- Docker
- ProxMox
REFRENCES
- Justin Popp (Intermediate Network & Security Engineer)
The MITRE Corporation at Bedford MA ( May 2024 - August 2024 )
(617) 599-2970
- Kathleen Nogan (Networking & Communications Engineer)
The MITRE Corporation at Bedford MA ( May 2024 - August 2024 )
Katnog98@gmail.com
- Rebecca Engel (Technical Support Student Worker Supervisor)
DTS Tech Spot at Wentworth Institute of Technology ( October 2022 - present )
(619) 989-4425
Timeline
Network Engineering Intern
The MITRE Corporation
05.2024 - 08.2024
Technical Support Specialist
Tech Spot At Wentworth Institute Of Technology
10.2022 - Current
Cashier
The Home Depot
06.2022 - 07.2023
Geek Squad
Best Buy
09.2021 - 02.2022
Bachelor of Science - Computer Science
Wentworth Institute of Technology
High School Diploma -
Somerset Berkley Regional High School
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